Avaya 4610ip Phones - Removing Option Key

[JBM101]

I'm trying to remove the option key from these phones as the agents in the call centre will just sit there playing with it, any ideas on how i do it

 

[98Converter]

You may be able to do this in the script:

##############Option Access Settings ####################

## Use this setting to enable or disable access to certain 4610,
## 462X, and 4630 user options.

## When OPSTAT is set to 000, the user options are not accessible.
## For 4630, the Lock control is not accessible.

## When OPSTAT is set to 001, the user can only invoke the Log-Off
## Option on the 4610 and 462X. For the 4630 this setting is the
## same as 000.

## When OPSTAT is set to 010, the user can only invoke view-only options.
## The user cannot change any setting. Also for 4630, Lock control
## is not accessible,

## When OPSTAT is set to 011, the user can only invoke view-only options
## and the Log-Off Option on the 4610 and 462X. For the 4630 this setting
## is the same as 010.

## When OPSTAT is set to 100, the user can access all options except the
## view-only options and the Log-Off option on the 4610 and 462X.

## When OPSTAT is set to 101, the user options can access all options
## except the view-only options. For the 4630 this setting
## is the same as 100.

## When OPSTAT is set to 110, the user can invoke all the options except
## the Log-Off option on the 4610 and 462X. For the 4630 this setting
## is the same as 111.

## When OPSTAT is set to 111, the user can invoke any or all of the user
## options.

## example:
SET OPSTAT 011

Just a thought,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[JBM101]

Thanks for that, works like a dream.

Is there also anyway to also remove the Spdial and Log button

Is it also possible to override this on a phone by phone basis i.e. If one agent needs the contrast changing on there handset.

 

[nohuhu]

jamesmatthews,

quoting this document:
APPSTAT Value Meaning
0 Redial and Call Log are suppressed. Speed Dial changes are not allowed.
1 All administered applications are displayed, with full functionality. This is the default value.
2 Call Log is suppressed. Speed Dial changes are not allowed. Only one-number Redial is allowed.
3 Speed Dial changes are not allowed.

 

[98Converter]

If they register to different TFTP,HTTP, or HTTPS servers, you could have different scripts running for different folks. Otherwise prior to registering the phone, change the script register the phone and then place original script back in-service. But if they reboot their phone or it reboots on its own, the new script will go into affect...

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[nohuhu]

there are two ways for differentiating phones from each other:
1. there's a special GROUP option that can be set only manually on the phone. press mute 4 7 6 8 7 (mute G R O U P) and set the new group number for that particular phone. then configure different settings in the 46xxsettings.txt using conditional variable checks, i.e.:

IF $GROUP SEQ 1 goto CALLCENTER
IF $GROUP SEQ 2 goto HOTDESK
{specify settings unique to Group 0}
goto END
# CALLCENTER
{specify settings unique to Group 1}
goto END
# HOTDESK
{specify settings unique to Group 2}
# END
{specify settings common to all Groups}

group-specific settings may include opstat, appstat and virtually any other settings.

2. use different site-specific option numbers (SSON) for dhcp environment. the default number is 176 but it can be overridden manually using mute SSON command. after setting this option on the phone, it will request dhcp option with number you have set, ignoring default 176.

the second way is not recommended for grouping phones, it should be used for differentiating sites -- i.e. for providing local tftp server address for a remote site if you have enterprise-wide dhcp service/relay. within the same site use group option instead.