AUX Reason Code Reports in CMS

[wenparkhay]

Getting ready to expand our Aux reason codes to 2 digits. Our CMS is at the correct version. Do you know if Avaya produced new "uploadable" CMS reports (like they did for Advocate) when the Aux codes expanded or are they all customized/created by us? The only report is the Aux Reason Code Daily, Monthly...etc. but it only shows Aux 1-Aux 9 and then lumps all the others in one column 10-99. I'm thinking I will need to create new customized reports but wanted to check with everyone. Thanks.

 

[4merAvaya]

There is a specific load of CMS software that must be loaded to get the expanded AUX fields. For V13 it's r13.1auxda.g. Type 'pkginfo -x cms' to verify that you have the expanded aux load.

Kevin