Automatic Transfer into a campaign after concluding a hunt group call

[wizardofRob]

I have created a Customer service survey using the campaign functionality of vmpro and a short code in ipoffice manager. When agents in a hunt group finish talking to the customer I would like the call to automatically be transferred into the survey. I would set up an upfront message that says if youd like to take a survey stay on the line after your call is finished with your representative. Is this possible ? If so is it possible to randomize this or set it up just for certain agents or hunt groups ? anybody have any ideas of how this can be accomplished ?

 

[montyzummer]

Only way I can think is have a whisper instead of a button press for the customer , so the agent would hear yes or no from the caller regarding the survey then the agent would have transfer to the short code , the way you want it I don't think that can be automated as when somebody hangs up they hangup that's that.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[Gunnaro]

I would have started with a Menu "bla-bla..participate? press one, if not, press two".
Splits them into different hunt groups, "HG Survey" / "HG Retards".




Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[AACon]

From what I remember, this is not possible, unless the agent sends the call to a shortcode/module/etc. Once the call is done, it is done.

-Austin
ACE: Implement IP Office

 

[Gunnaro]

Not if you have the VMP collect the CLI (and get it confirmed from caller), after initial call ends, an outbound call from VMP runs the camp.

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[wizardofRob]

thanks for all the suggestions keepem comin

 

[Gunnaro]

I've done most of the config, just have to test it

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[Gunnaro]

I've done most of the config, just have to test it

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem