Automatic Logout of all phones

[arunknair]

I have a customer with IPO 500V2 release 8, 200 ip phones.

20 CCR agents.

The customer asked whether its possible to automatically log out all ip phones(except CCR agents) at a particular time. Their working hours are from 8 AM to 5 PM, all the phones should log out automatically at 5:15 PM.
Is it possible ?

 

[holdmusic34]

Why not just route calls away from the hunt group that sends them there on a time profile?
Logo out could then be done with an inactivity timer.

 

[arunknair]

I am talking about the employee phones, now they are logging out manually after their work hours. They want to make it automatic at a specific time.

 

[tlpeter]

Why?
I have heard really stupid requests solved by a simple solution after I knew why.
Before I knew why it was impossible add the request was wrong.

BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

Simple answer : NO THIS IS NOT POSSIBLE!

A simple mind delivers great solutions

 

[Westi]

if you want to avoid anyone using them after hours use the working hours time profile and restrict them after hours.

if you need to just log them out because you like to please refer to intrigrant's answer

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[arunknair]

thanks all
i wanted to log out all phones after a particular time, i will go with the time profile based solution.

I don't know WHY the customer wants this option ? He simply said i want this thats all..

 

[CarGoSki]

He wants it because his agents are lazy and he is too friendly with the agants to enforce sound call center principles.

My .02

 

[jamie77]

Enforcing the little things like this that agents need to do s what makes it work and gets answer times down.

Is this the kind of call centre that wants collective ringing and don't use DND and wrap up because the agents can't be trust/bothered also??

Log in is when the agent starts a shift and log out is when they finish. Simples!!

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[tlpeter]

You could enable auto logoff after a certain amount of time.
But if they are idle for too long then it logs off too.


BAZINGA!

I'm not insane, my mother had me tested!