Automatic Call Forwarding

[bubbawhiner]

I need to have a phone extension follow different call coverage paths at different times of the day. I need a helpdesk phone number set to be forwarded after hours to a cell phone and then release call forwarding automatically during office hours so that it follows it's normal coverage path during the day. Currently, we have the employee manually setting call forwarding to the specific cell phone number, but when the person forgets to do this, the calls are not being answered. I looked up "time of day routing", but that seems to apply to outgoing calls. Does anyone know what I could try?

Your help is much appreciated.
-Barbara

 

[sjforcum]

Do you have vectoring? This can be done with a simple vector.

Let me know if you need any help with it.

Steve

 

[bubbawhiner]

Well, I think that's my biggest dilema. Not only do we not have call vectoring, our system is REALLY old. We are running a G3 that has not been upgrading since it was installed out 9 to 10 years ago. This makes my options very limited.

 

[sjforcum]

Yep!

What version are you using? I'm on V6, which is getting to be antiquated, but it's still suitable for our needs....

 

[bubbawhiner]

We're using V3. I'm not sure if our system is even capable of this type of request, but I wanted to make absolutely sure before I exausted all of my options before explaining to management.

 

[sjforcum]

Sorry I don't know for sure. I've never used v3, but I'm guessing it's a no. I don't think Time of Day routing came on until later on in the release cycle....

Good Luck!

 

[Bobg1]

Barbara, Do you happen to have an Audix attached to your system? If so you may be able to do the time of day routing using the coverage and the audix. You would need to setup a dummy station that is set to forward to the cell phone.

 

[kristiandg]

Also, you can program a Coverage Path to change based on time-of-day. But that feature might not be part of Release 3.

Kris