MaximusCPT
Technical User
Hi guys,
I know this has been asked previously (Link)but with the new releases and AACC I am hoping this has changed. We are currently running a CS1000 rls. 7.5 with Callpilot rls. 5.0 and AACC. We currently have a post call survey in place that the agents transfer to, but the we have had a request from management to automate it so when the agent releases the call it automatically transfers to the survey because if the agent has had a bad call he/she can choose not to transfer the call. I know once AACC transfers the call to the agent it no longer has control of the call. Is there anyway for it to maintain control and transfer the call once done to the survey? or to change the config of the phones that when the agent releases the call it transfers it to the survey?
thanks in advance!
Maximus
I know this has been asked previously (Link)but with the new releases and AACC I am hoping this has changed. We are currently running a CS1000 rls. 7.5 with Callpilot rls. 5.0 and AACC. We currently have a post call survey in place that the agents transfer to, but the we have had a request from management to automate it so when the agent releases the call it automatically transfers to the survey because if the agent has had a bad call he/she can choose not to transfer the call. I know once AACC transfers the call to the agent it no longer has control of the call. Is there anyway for it to maintain control and transfer the call once done to the survey? or to change the config of the phones that when the agent releases the call it transfers it to the survey?
thanks in advance!
Maximus
