Automated Attendant 1

[werhol2303]

When customers call main number 7100 they getting automated attendant with info:

if you want to reach
CUSTOMER SERVICE press 1
IT DEPARTMANT, ACCOUNTING press 2

After they pressed 2 they getting
IF YOU WANT TO REACH ACCOUNTING PRESS 1

And they are getting transfer to ext. 7192. I would like to change the ext number the customer would be directed to but I can’t find the way to do this. I need help, please.

 

[EA6BMECH]

Go into Audix and at the command line type ch su 7100 and go to the 3rd page. You'll see where the "press" numbers coinside with the extensions.

 

[werhol2303]

I'm getting:
Subscriber Does Not Exist

I have older system Audix Intuity R4.3-4.6.0 and Definity G3siV6

 

[orypecos]

In the audix type 'disp auto routing' and look to see what x7100 has for day attendant. Then do 'change sub xxx' and go to page 3.

Da-vi'do Juan-is'imo
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & pbx & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.

 

[werhol2303]

Thanks! I made the change in the place where you pointed it to me and it works.