Automated attendant problem

[ccoffey32]

My automated attendant must be applied to extension 4267 because that's the listed directory number for the site. When I define 4267 as an extension, even if I don't assign a coverage path, the line rings busy. If I don't define the extension, I can't route calls.

Thanks for any help
Craig

 

[orypecos]

Usually when I think of "listed directory number" I think of the the "display listed' in the Definity which is used to route calls to the attdt. But it doesn't sound like that is how u are using the term. It sound like that u are trying to create a extension in the pbx for 4267 to route calls over to a autoattd in the voice mail system. To do this just create a station in the pbx and give it a cover path to the voicemail hunt group, just like u would do for any other station. Then create a autoattdt in the voicemail system with a active recorded greeting.

 

[rjblanch]

For our "LDN" we have it as a VDN with programmed vector, which if no one presses a number for department (1 for sales, 2 for accounts etc..) it will then go to the Attendant console.

This way you can also have time of day steps for after hours and not worry about night switch. Night switch is also used as a back up as well, just in case reception leaves early.

 

[orypecos]

If u could paste the vector in this forum then we could see what is going on.

 

[rjblanch]

The basic vector we have is -

1. Wait 2 secs hearing ringback
2. Goto step 16 if time-of-day is all 17:00 to all 09:00
3. Goto step 16 if time-of-day is fri 17:00 to mon 09:00
4. Collect 1 digit after announcement 92222 (dept select)
5. Goto step 10 if digits = 1
6. Goto step 12 if digits = 2
7. Goto step 14 if digits = 3
8. Route to number 1999 (Attendant Console 1)
9. Stop
10. Route to number 1900 (Sales)
11. Stop
12. Route to number 1910 (Accounts)
13. Stop
14. Route to number 1920 (HR)
15. Stop
16. Disconnect after announcement 92999 (after hours announcement)

This is what we basically have, but in one of our offices we have the following steps included-
Collect 4 digits after announcement xxxxx
Route to digits
This is if you know the extension of the person you wish to speak to. This is due to some of our staff having extensions that they give out to clients.

Thanks.

 

[orypecos]

Before we go any farther, if u are using a real attendant console(302 type of phone), then u shouldn't send any calls to its' extension(1999 ). This will make the attd only ring if the console is not currently on a call. All calls to seek a actual attdt console should seek a listed directory number, a hunt group that leads to the attdt or some other attd seeking method. If u are using any type of phone other than a regular attdt console (302 callmaster of some sort), then ignore the above.
Do I understand that u want the calls to go to the autoattdt in the voice mail instead of going to the attdt?
If that is what u want u can add a step that says
"messaging split 18 for extension 4267 "
where the split 18 represents the hunt group for audix and the 4267 represents the mailbox u want it to go to. In your case that would be the autoattd. If i am understanding u correctly
Split 18 in the command is the AUDIX split. AUDIX is a voice mail adjunct.Change this to correspond to your audix hunt group.
The manual "Call Vectoring/Expert Agent Selection
(EAS) Guide" outlines these steps and has examples.
The manuals are available at support.avaya.com

 

[ngtaylor1]

I have written a vector which rings to the number when digits are collected , but ignores coverage,and just rings without ever going to Voicemail. Anyone Know why?

01 wait-time 1 secs hearing silence]
02 collect 1 digits afterannouncement 2993
03 goto step 7 if digits = 1
04 goto step 8 if digits = 2
05 goto step 9 if digits = 3
06 wait-time 5 secs hearing silence
07 route-to number 1748 with cov y if unconditionally
08 route-to number 1751 with cov y if unconditionally
09 route-to number 1753 with cov y if unconditionally
10 disconnect after announcement none
11 stop

 

[orypecos]

ngtaylor1 (MIS), Usually it is best to start another thread if u have a question. Then more people will notice it.

Da-vi'do

P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.