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Auto External Call Forward
- Thread starter CTCINY
- Start date
Deweyhumbolt
Technical User
You could build a ringing group that had a telephone built into it that was set to Forward All Calls to the external number and make that service mode automatic and set your times.
- Thread starter
- #3
acewarlock
Technical User
Put a Call Forward button the Main phone and when they close at night, just hit the Forward button and the call should forward.
We use this at our sites to forward to an answering service, you also need to make sure Redirect is set on the Main phone.
Just wondering, you have a PRI and your not using DID and the ATT is answering every call?
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Why change the engine if all you need is to change the spark plugs.
We use this at our sites to forward to an answering service, you also need to make sure Redirect is set on the Main phone.
Just wondering, you have a PRI and your not using DID and the ATT is answering every call?
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #5
No attendant. Its for an auto club and they need to have 24 hour service so they transfer the calls to another club when they leave. Problem is the receptionists are a little inept and cant remember to forward phones every night so some has to go out there or they call me to do it remotely.
What doesn't kill you only makes you stronger.
What doesn't kill you only makes you stronger.
Go into the Capabilities of that telephone & turn on line redirection. Then you can use call forward(feature 4) to redirect all calls that ring on this phone to any # you want. Feature 4 followed by your outgoing destination code
& than the phone # you want the incoming caller too reach.
& than the phone # you want the incoming caller too reach.
acewarlock
Technical User
Thats what I said, but ctciny said they can't rely on people to do the forward. so I guess Deweyhumbolt has the best idea.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #9
I have made tons of suggestions but the onyl answer they want to hear is how to automatically have the calls forward at night. Right now the only suggestion I had that works is put a Call center in and setup a rule that after hours all calls forward to an external number. But they dont want to go out of pocket. If i had any hair on my head i would've pulled it all out already
What doesn't kill you only makes you stronger.
What doesn't kill you only makes you stronger.
norstarboy125
Vendor
easiest fix just build a CCR tree and create one of your paths to say if this call is an emergency or if you need to speak to a live rep. simply press path x and make that a ext. tranfer to the other number...piece of cake and very painless for every1.
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