Auto Attendant will not pick up 2

[olistabilize]

I have (to my understanding) set up auto attendant correctly but no matter what I try it does not work.

Any suggestions or easily missed options?

Thanks

 

[Splic3d]

Make sure you have right lines (Examp 061,062,ect) and not line 1 ,2 ect and the lines set to be answered by AA under the table settings. Also checked the number of rings to be answered as not to have a Voice Mail Box with a lesser setting of rings. Also witch BCM. 50,400.450 ect.

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[olistabilize]

Where would I find these line settings?

Thanks

 

[Splic3d]

Are you trying this from a phone or Element Manager ?

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[olistabilize]

This is all element manager

Thanks

 

[Splic3d]

To configure answering for one line
1 Click the Auto Attendant heading.
2 Click the Lines Administration link.
The Lines Administration page appears.
3 Click the Change link for the Line you want to change.
The Line Properties page appears.
4 From the Answer Mode list box, select None, Auto-Attendant, Contact Center, or
Meet-Me Conferencing.
5 In the Table/Skillset Number box, type the Greeting Table number you want to assign to the
line selected.
6 In the Number of Rings box, select the number of rings before CallPilot answers.
7 Click Submit.
To configure answering for several lines
1 Click the Auto-Attendant heading.
2 Click the Change Many Lines link.
The Change Many Lines page appears.
3 In the From and the To boxes, type the range of lines you want to configure answering for.
4 From the Answer Mode list box, select None, Auto-Attendant, Contact Center, or
Meet-Me Conferencing.
5 In the Table/Skillset Number box, type the Greeting Table number you want to assign to the
lines.
6 In the Number of Rings box, select the number of rings before the system answers.
7 Click Submit.

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[Splic3d]

Here's the guide.

https://downloads.avaya.com/css/P8/documents/100096443

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[olistabilize]

Thanks for the guide but I had already done that except select the correct line and it still is not working.

Anything I could be missing?

Thanks your help soooo appreciated.. have been banging my head on the wall for hours now ha

 

[Splic3d]

If the lines show on a phone, do a Feat*0 and make sure of the line numbers.

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[olistabilize]

AMAZING THANK YOU.. it finally works

Now how do I access the general mail box that I assume it sends you to?

thanks

 

[Splic3d]

GMB is usually 100, 1000 depending on dn size. Go to MB admin to assign an Ext. Initial access to it is like any other MBox.

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[olistabilize]

My general mailbox is 100. Do I set that as the attendant extension in greeting tables?

Thanks

 

[olistabilize]

Amazingly it all works now.

Thank you for your help.. Amazing

My only issue is when it gets passed to the general delivery mailbox it plays the default leave a message message (posh British lass).

Where do I upload the message for that?

Thanks

 

[Wallysworld]

That kind of effort deserves a star.

You need to access the general mailbox and change the recording. When you access the mailbox press 8, then listen to the prompts to change your primary greeting.

 

[olistabilize]

Haha thanks (Y)

Yeah I found it in the end.

Thank you everyone for your help.

 

[Splic3d]

Good to see you got it going. I was out of pocket yesterday. Thanks for the star.

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx