We are setting up an auto-attendant with 2 options. Option 1 will go to one of 2 people. Since they always want calls to go to Guy #1 first, and if no answer then go to Guy #2, I could set up an x-port station and give it cover path with the 2 Guy's exts. as points 1 and 2. They also want messages to go to the Guy's individual's mailboxes. Does anyone know of a better way of doing this, so they can get their messages in their individual mailboxes? Help?? Thanks!
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auto-attendant question
- Thread starter applepie
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In your scenario, a call will never make it to Guy #1's v/m since the call will follow coverage to Guy #2 everytime and end up in his v/m. What I am thinking is create a v/m for the x-ported station with another auto-attendant giving the option to leave a message for Guy #1 or #2. Just keep in mind that that would also be about 6 rings (depending on how you are setup) before the caller makes it to the second auto-attendant.
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