Auto Answer

[telcomwork]

Is there a place to change the amount of rings before an agents phone picks up when configured for auto answer?

TY

 

[koglass]

Not that I am aware of. Usually Auto answer is just that. Supply a Zip tone or whisper announcement and you get the call. You could change the agents from auto answer to manual in.

 

[definityandcmuk]

manual in does not change the auto-answer of an agent that just puts them into ACW after each call

you will need to change the agent ID form and possibly the station form to stop auto-answer

 

[koglass]

Set Auto Anser to none and then give the agents an manual in button instead of an auto in

 

[koglass]

Set Auto Answer to none and then give the agents an manual in button instead of an auto in

 

[definityandcmuk]

I don't see what a manual in button is going to achieve?

 

[telcomwork]

We want them to AA jsut not after the first ring but doesn't sound like it's possible. Thanks all for replying

 

[TMurdach]

If you explain what you are trying to achieve perhaps somebody has a viable solution.

If you want to give the agent more time to prepare, you could introduce a whisper that lasts for 6 seconds (one ring cycle, increase the duration to your liking). The caller will still hear whatever treatment is being applied, music, ringing, etc - but the agent gets the duration of the whisper to prepare for the call.