Audix Record?

[sjforcum]

Anyone run into this before?

I have a client trying to use Audix Record.

If we're on an active call and press audix record to start recording and then press it again to end the recording, it works fine.

If we press audix record to start the recording and then hang up when finished (without pressing the Audix Record button again) the recording disappears.

Any ideas?

TIA,
SJF

 

[AuraPS]

Hi,

Not being funny...but i couldn't resist this one .....

try making sure you press the audix record button again before you hang up.

;-)

ccltd

 

[sjforcum]

Problem is it works in one office by just hanging up, client is aware it works this way and wants his site to work that way.

SJF

 

[AuraPS]

sorry,

was just kidding.

I'm not sure why this might be happening...only thing i could suggest is to compare the station forms on those that work to one that doesn't...see if you can see any differences in the settings.

Also if you haven't tried it yet, run a list trace on the one that does to one that doesn't ...might point you in the right direction.

good luck

ccltd.

 

[sjforcum]

Compared station forms, everything identical.

Could it be a patch on the Audix box? It's an Audix LX.

 

[98Converter]

This is from the Feature Description and Implementation Guide for ACM:
555-245-205
Issue 2
January 2005

It doesn't really explain the problem you're having. It should work regardless according to this...

3. To stop the recording at any time, the initiator can press the audix-rec button again. The LED on the telephone of the initiator goes out. The number of parties on the call decreases by one. The call remains active. The initiator can press the audix-rec button to start and stop recording the same conversation any number of times. Each time creates a separate recorded message. If the initiator hangs up while AUDIX is recording the conversation, the recording ends. If the call is originally a two-party call and the other party hangs up, the recording ends. If the call is originally a multiple-party conference call and someone other than the initiator hangs up, the recording continues. When the recording ends, the system saves the recorded conversation in the voice mailbox
of the initiator as a new voice mail message.

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[sjforcum]

OK So it sounds like I should give Avaya a ring on this....

Thanks guys!

SJF