Audix night coverage problem?

[ScoTTeL]

I have the Audix R5.1 integrated to the Prologix with a C-lan. All is working well. Mailboxes and AA working great now. I built the business schedule on Bus1. When I build the AA routing table to route incoming 1000 to bus1 and box 1150(night box), it routes to night box all of the time. No attendants in the system and no stations assigned night coverage.

Any ideas?

ScoTTeL Office Solutions
PBX, Fiber Optic, Cabling and Networking Installation and Service. See me on Sundance Communications Installers Link Page

 

[phonesrus]

Could the console have been installed at some time and the switch left in night all of the time? The switch sends info to the vm to tell it that night is enabled on the system.
Post your Bus 1 and AA routing tables, also

 

[ScoTTeL]

Maybe! I think the old system did have a console. I removed all of the old extensions. I guess I never thought about a console. I will check.

ScoTTeL Office Solutions
PBX, Fiber Optic, Cabling and Networking Installation and Service. See me on Sundance Communications Installers Link Page

 

[noisecode]

Night service on the AUDIX is regulated by the switch? I thought it was regulated by the business schedule? Do you have a subscriber defined as the night service destination in the AA routing or just night service destination? Think you need both. If night service is regulated by the business schedule (and I think it is?) then maybe the time is set wrong on the AUDIX. Go to unix management and change time.

 

[ScoTTeL]

I thought it was controlled by the audix schedule also. Initially the time was off by a couple of hours. It was previously installed east coast, now west. I changed that. I have an AA on incoming 1000. This is the main DID off the PRI and is only answered and routed by the AA. After 5:00pm I need it to route to a afterhours AA mailbox. The default business schedule is perfect. I put incoming 1000, bus1, route to 1150(After hours subscriber). When this is entered, incoming calls route to 1150 all of the time.


ScoTTeL Office Solutions
PBX, Fiber Optic, Cabling and Networking Installation and Service. See me on Sundance Communications Installers Link Page

 

[phonesrus]

The Audix business schedule does control the Audix, but a Lan integration is digital control (if I read your previous posts correctly) and can interfear with Audix.
Is your day AA x1000 and night AA x1150, if they are and the switch is in night mode it will cause the audix to respond in night mode regardless of the Business Schedule. If this is the case, you will need to install a console and take the switch out of night mode. A test, construct a different night AA and place it in the AA routing night destination If the calls still go to the new night box during the day you have your answer. The PBX is in night mode. As a matter of fact this can even occur using mode-code.

 

[phonesrus]

PS: On most release switches, if you have no attd console assigned, you can install a night button on one phone and control night service via it.

 

[ScoTTeL]

How can I see if there is a console programmed? I did a list extension-type and there is no attendant console listed.

ScoTTeL Office Solutions
PBX, Fiber Optic, Cabling and Networking Installation and Service. See me on Sundance Communications Installers Link Page

 

[phonesrus]

Add att 1, assign an available port, plug the console in with a power supply attached, plug the 2-prong cord with handset or headset attached in to turn the console on. Then check the night service button on the upper right row of buttons above the loop buttons (a,b,c, etc),it should be marked. I bet you will find it lit. Toggle it off, then on, then off, just to be sure. Lit is night, dark is day. Then re-try your AA.

 

[orypecos]

I have never heard that with a Prologix that any 'night service information' is sent to the Intuity from the PBX. I suspect that the business schedule or 'auto routing' table is set up incorrectly. Copy and paste those schedules in this forum.When was the last gracefull reboot of the Intuity?
You might want to check the daylight savings setup, but I can't think why that would affect it.

 

[phonesrus]

For Ory and noise:
The following is a screen capture from one of my switches with modecode. You will note the reference in the lower third of the screen to coding for day and night mode, I rest my case!

display system-parameters mode-code
MODE CODE RELATED SYSTEM PARAMETERS

MODE CODES (FROM SWITCH TO VMS)
Direct Inside Access: #00
Direct Dial Access - Trunk: #01
Internal Coverage: #02
External Coverage: #03





System In Day Service: #11
System In Night Service: #12

OTHER RELATED PARAMETERS
DTMF Duration - On (msec): 100 Off (msec): 100 Sending Delay (msec): 100

VMS Hunt Group Extension:

 

[ScoTTeL]

That is for a mode code integration. What about if integrating through C-lan?

Also what is the wiring for a 302c console? I am thinking 4 wire like the older 7400 series sets.

ScoTTeL Office Solutions
PBX, Fiber Optic, Cabling and Networking Installation and Service. See me on Sundance Communications Installers Link Page

 

[phonesrus]

I was just making a point about the switch control passed to voice mail that was a point of contention earlier, the Lan integration is similar to DCIU digital integration, which also passes day/night, but in a different fashion. The csi cabinets (prologix) did not have room for the additional cards for integration, so they used modecode, until they developed Lan and the TN799.

302c1 and c2 are 2 or 4-wire sets like an 8410d, the c3 if memory serves is only 2-wire, but you have to supply power on pair 4, on any of them. 302's and 302b's are 4-wire only

 

[orypecos]

I still believe it is a problem with the INtuity setup.
I believe the 'night service' info that the pbx is sending is for non Intuity voice mail systems. The reason that I think that is I could find no where in the Intuity to input those codes, and I have been working on Intuitys On Definity for 8 years and have never heard of a night service interaction with INtuity and Definity. Course, I have been wrong before.

Switch Interface Administration
Call Data Interface Administration
MWI Administration
MWI Parameters

is where I was looking, and could find no where else to input the night service codes.

 

[phonesrus]

ory
The night service integration is defined in the software integration when installed from tape or CD, whether it is "DCIU", "mode-code", or "lan". 85% of what I work on is Definity/Intuity from System 75 thru CM 2.2, I get to play with a lot of different installations, I do not "know it all" but I try not to make suggestions "Lightly", but from experience, and lots of practice.

 

[ScoTTeL]

Yes,

My audix is setup for Lan and is integrated through a 799 card. I checked the time and date setting on both the switch and Audix. Business schedule in audix is default monday thru friday 8-1500. On the AA routing in audix, I set incoming number to 1000(AA DID), schedule to Bus1, day box to 1150 and night box to 1151. As soon as I hit enter, all incoming calls route to 1151 instead of 1000 which is the AA subscriber. In the switch 1000, 1150 and 1151 are set as soft x ports. I tried hooking the 302c up with a 2 pair on a 24 port card. Power supply is plugged into the special piggy jack. No display on the screen. I used pins 4,5 for the 2 pair.

Any ideas?

ScoTTeL Office Solutions
PBX, Fiber Optic, Cabling and Networking Installation and Service. See me on Sundance Communications Installers Link Page

 

[orypecos]

I can't see why you would need to have x1150 and 1151 set up in the pbx at all. As I understand it what you are saying, when the call comes into the pbx, it goes to a main DID off the PRI and is only answered and routed by the AA. It sounds like that it is using a DID of x1151 rather than x1000. You could always test if it is getting to the x1000 with 'list trace' or change the night extension in the auto routing table to something else and see if it goes there.
thanks everyone for their patience on this problem. We WILL figure it out!!!

 

[ScoTTeL]

The main DID is 1000 and is set up as an AA subscriber in Audix. This works great for day service. If button 4 is pressed it routes to hunt group 3 which is extension 1100. This hunt group has 9 stations in it. They are not agents. They just hit their DND or send calls buttons when not wanting to receive. I need for this button press to go to a after hours mailbox after 5 pm or at button control of the top person in the hunt. The hunt is set up top down. The best would have been if audix routing would work right. Until I get a console up and working, I don't know if the switch is stuck in night mode. Is their a command to check this? I don't understand how it could be. This switch was powered down and moved. Translations went dead and restored off the flash card. Then I had to clean up the old stuff. Yes, could be more skeletons lurking!
I tried putting hunt 3 with a cover to path 5. Path 5 has cover to 1151. 1151 is an x port and has a subscriber box in audix. It has the night greeting. When all stations in the hunt go to send all calls, it tries to cover to 1151 and states station is busy returning to previous menu. I tried different COS and such ans still busy.
??????

ScoTTeL Office Solutions
PBX, Fiber Optic, Cabling and Networking Installation and Service. See me on Sundance Communications Installers Link Page

 

[phonesrus]

a)you have to plug in the handset/headset to turn the console on.
b)you can assign a night destination for a hunt group, that destination is independent of switch night service and is controlled by a "huntns" button installed on a users phone and set to the hunt group # you wish to control.

c) you are giving conflicting information regarding your AA's and AA Routing

did # 1000 cov to vm
vm 1000 (AA)
btn 4>> x1150 (h3)

AA Routing
incom dig sched Holiday day night
did # 1000 bus 1 1150 1151

do this:
leave the did # 1000 alone if this how you have it
remove the AA routing and let did 1000 (x-port) cover to voice mail box AA 1000 with selector code 4 >> 1150
Install a night destination of 1151 in hunt 3, put a huntns button for hunt 3 on the lead hunt members phone if he is the controller(or will be).

Try this and see what happens.

 

[orypecos]

The system always come back up in 'nights'.
Hunt group 1100 extension(mailbox)is where the Intuity will look to send the call if all the agents are busy. The system will never 'jump' to another cover path of a ext in the cover path.(you can make it do this with vectors by other methods)
And the a call will not transfer out of Intuity and go down another cover path unless the Intuity is set up in System-
Parameters Features Screen, Page 3 'enhanced'.
(this activates the Enhanced Transfer feature and
allow callers who press to go down the coverage path
of the covering person.)