Audix hunt group problem

[seedale]

Has anyone had this problem. We could not access the Audix hunt group by dialing XXXX when we changed it from ACD to UCD type.
With it being a ACD its causing audix ports to use our limited call center licenses. Appreciate any info on this. Thanks

 

[mikeydidit]

With it being a ACD group, you will have to log them in in order to take calls. If no member is logged in then you will get a busy signal when the hunt number is dialed.

This is how mine is setup. I would not do this as a ACD group one for the reason you mentioned and 2 you could loose your programming on the stations and not be able to dial in.

display hunt-group 1                                            Page   1 of  60
                                  HUNT GROUP

            Group Number: 1                                ACD? n
              Group Name: AUDIX                          Queue? y
         Group Extension: 5xxxx                         Vector? n
              Group Type: ucd-mia                Coverage Path:
                      TN: 1          Night Service Destination:
                     COR: 1                    MM Early Answer? n
           Security Code:               Local Agent Preference? n
 ISDN/SIP Caller Display:

             Queue Limit: 24
 Calls Warning Threshold:      Port:
  Time Warning Threshold:      Port:

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