Audix Backup Tapes 1

[Gibsonic]

I have a situation due to a lawsuit against my company where I need to retain a daily backup of audix messages.

I am currently only keeping a monthly backup that is a full backup of configurations, greetings, and messages, etc. I simply overwrite the tape each month and send it off-site with the rest of our data backup tapes. The goal is to just maintain the current configuration in case of a Disaster.

To my situation...

I don't have any extra tapes to be able to do these full backups daily.

I have an Intuity Audix 4.4-5. I need to know three things:

1. Can I keep consecutive days backups on the same tape without erasing the previous day's backup?

2. If so, what is the maximum capacity tape that I can use? (I currently have 1 "SLR5-4GB" tape and 1 "DC6150" neither of which I can overwrite due to the lawsuit)

3. How can I retreive individual messages in the case that they are needed for court?


We are prepared to buy whatever quantity tapes we have to in order to keep these daily backups for an indefinate amount of time, but we want to make the most of our money and resources if at all possible.

I am hoping someone can tell me that I can keep them on the same tape and of an easy way to recover them without restoring the whole tape.

Thanks for any help you can offer.

 

[PBXTech]

Let me tell you the cheapest way out for you and your company. Those tapes will get expensive, if they are not already. You need to upgrade the Intuity to a 5.X release. When you purchase the upgrade, make sure you pay and have turned on 'Network Backup'. I have a customer that has to do the same thing for a 3500 end user S8700 5 MCC w/dual duplicated Center Stage Switch. Rather than spending money on optical discs/tapes, they chose the 'Network Backup' feature. It makes 3 tar files to the ftp server they set up. It’s done every night. I suggest you look into upgrading your Intuity to support this type of backup.

 

[Gibsonic]

we only have about 300 users on our Audix. I don't know if we are in looking at that kind of cost.

 

[avayafreakje]

if you realy have the situation due to a lawsuit against you`re company i am sure you will convince youre boss to invest in the upgrade to 5.x

 

[mikeydidit]

Are having to keep every voicemail message or just certain ones? I have to, from time to time record certain messages (life threatening, bomb threats, herasment, ect) that I record on a regular tape player from a speaker phone for our police department. These have/will work in court. I play the message header and then the message. Might be an option, I am not sure.

Mike Jones
LSUHSC

 

[orypecos]

Even if u saved each night to the server,tape, or optical, it still is only saving the messages that are on the system at that time. Most people listen to there messages,then delete them, so the messages are not going to be seen on your backup.
There is no way to put more than one backup on one tape that I know of, and tape and its' drive are the most fragile of all the system componets on the Intuity. So u wouldn't want to do that anyway.
The only way that I can think of saving all messages is set up the Intuity to copy every message to Outlook, but to me that would be a nightmare of huge files for each subscriber.
To get old messages off of the Intuity the only way I know of doing this is by restoring, which u are not going to want to do. The usual way is to send the backup to AVaya and they restore on a clean system and then send u the messages. They always charge for this, and I believe that it starts at $2000.

David

P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.

 

[PBXTech]

nah, do this. if you need to get at a message that was saved via network back-up, optical disc, or tape media, first do a backup, then pop the old save in and do a restore. get the audix message that you need, then pop out that backup and restore the back-up of the current day. it would be a good thing to do this during the middle of the night and busy the link and hunt group in the Definity so calls do not go to the Intuity while you have the old backup restored and working with it. it will take some time with a tape and would need to be done during the middle of the night.

 

[s8700user]

Get message manager save on your PC then convert to a wav file and burn to a cd if you need it for legal purpose.

 

[orypecos]

The reason that I said that u wouldn't want to do a restore is because I was told by Avaya that a customer during a restore usually results in corruption. But that is just what AVaya told me.