Audio Not Found For Call. (Node - srv-niceclsc)

[johnjose]

A lot of these messages every day. What does it mean ?

Thanks in advance

jj

 

[sidradical]

What version of NICE do you have, 8.x or perform? If it's 8.x then the "Status" column will give you an exception code that can help you identify the issue.

It could be a number of things, I think some for information is required here dude.

 

[nicetechie]

are these snmp traps?

 

[discover23m]

Basically system is not recorderd. if site has SC, check investigate and look at archived failed 7. on the left panel
click on one of day under auto not find section and see if you can locate archive path
if it is, you have a chance to recover it
you need to run a script on DB
ALWAYS GET DB BACKUP first
see if you have archive class 7 calls
select *from (nice calls table name)
where iarchiveclass = 7
see if there is some calls has class 7
then
--select *from (nice calls table name)
--where iarchiveclass = 7
update (nice calls table name)
set iarchiveclass = 1 ( if calls has been already archived ,if it is new calls, put it 0)
where iarhciveclass =5

 

[discover23m]

oops
where iarchiveclass = 7 not 5
good luck

 

[johnjose]

Thanks to all.

NICE 8.9, yes - these are snmp traps.
It seems are comming after internal call has been finished.
(our internal calls are not recorded).
Unfortunately on our Nice monitoring server I am not able to filter this traps not to be sent.

jj.