Attendant Nighttime rollover/auto-attendant problems

[Zeddal]

I have been having problems getting the night-time auto-attendant to ring properly to the DN that is set as the attendant in my auto-attendant program.

Currently I have a 2250 attendant console that when in nightmode forwards to the DN 7185. 7185 is a phantom TN setup in the SDN list to use the auto attendant program. When a caller presses 0 during auto attendant message it will forward to the DN 7220. If that number is in use the HUNT is not working for some reason and usually disconnects the call. I need the call to roll to one of the other 5 lines on the phones via the LHK, or to the DN 7114 at the very least. I am very frustrated with this and have tried to make it work unsuccessfully. Here are all of the things I could think to print to help diagnose and fix the issue. Any help would be greatly appreciated!

NIT and ATT Data
REQ: PRT

TYPE: NIT

TYPE NIT_DATA
CUST


TYPE NIT_DATA
CUST 00
NIT1 7185
TIM1
NIT2
TIM2
NIT3
TIM3
NIT4
TIM4
ENS NO


REQ: PRT

TYPE: ATT

TYPE ATT_DATA
CUST


TYPE ATT_DATA
CUST 00
OPT AHD BIND BIXA BLA
DNX IC1 XTG IDP XLF XBL
MWUD LOD
REA SYD ATDA
ATDN 2200
NCOS 0
CWUP NO
CWCL 0 0
CWTM 0 0
CWBZ NO NO
MATT YES
RTIM 30 30 30
ATIM 0
AQTT 30
AODN
SPVC 00
SBLF NO
RTSA RSAD
SACP NO
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00
ICI 01
ICI 02
ICI 03
ICI 04
ICI 05
ICI 06
ICI 07
ICI 08
ICI 09
RICI


Attendant Console
TN 012 0 03 12
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
SGRP 0
SETN 012 0 03 13
ANUM 01
IADN
SSU
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 COS
KEY 03 EES
KEY 04
KEY 05 PRK
KEY 06 TRC
KEY 07
KEY 08
KEY 09 PAG 88
KEY 10 ADL
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 20 JUN 2012

Extension 7185
TN 96 0 0 0

DATE

PAGE

DES


DES PHN
TN 096 0 00 00 PHANTOM
TYPE 500
CDEN 4D
CUST 0
MRT
ERL 00000
WRLS NO
DN 7185 0 MARP
CPND
NAME AUTO ATTENDANT
XPLN 17
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 1
SGRP 0
RNPG 0
XLST
SCI 0
CLS UNR DTN FBD XFD WTA THFD FNA HTD ONS
LPR XRD AGRD CWD SWD MWD RMMD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
CDMR PRED MCDD T87D SBMD PKCH MPTD
RCO 0
PLEV 02
PUID
AACS NO
MLWU_LANG 0
FTR DCFW 4 4020
DATE 18 SEP 2012


Extension 7220 - this is the same setup on 4 TN's.
TYPE: TNB

TN 12 0 3 7

DATE

PAGE

DES


DES MOB2
TN 012 0 03 07
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
MRT
ERL 0
FDN 4020
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 17
SCI 0
SSU
XLST
CLS UNR FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LND CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR PRED RECD MCDD T87D SBMD PKCH CROD CROD
CPND_LANG ENG
RCO 2
HUNT 6172
LHK 5
PLEV 02
PUID
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 7220 0 MARP
CPND
NAME ADMISSIONS
XPLN 17
DISPLAY_FMT FIRST,LAST
01 SCR 7224 0 MARP
CPND
NAME ADMISSIONS
XPLN 17
DISPLAY_FMT FIRST,LAST
02 SCR 7226 0 MARP
CPND
NAME ADMISSIONS
XPLN 17
DISPLAY_FMT FIRST,LAST
03 SCR 7173 0 MARP
CPND
NAME ADMISSIONS
XPLN 17
DISPLAY_FMT FIRST,LAST
04 SCR 7237 0 MARP
CPND
NAME ADMITTING
XPLN 17
DISPLAY_FMT FIRST,LAST
05 SCR 7242 0 MARP
CPND
NAME OPERATOR
XPLN 17
DISPLAY_FMT FIRST,LAST
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 24 7114
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31

 

[GHTROUT]

Are you positive the calls are going to 7220 and are you positive it isn't ring no answer rather than hunt - I see 7220 FDNs back to voice mail.

~~
Gene at GHTROUT.com

 

[Zeddal]

Yes I do know calls will ring to 7220, I don't know for sure if it is set to ring no answer. Is the FDN 4020 something that needs to be removed?

 

[GHTROUT]

If you want the calls to be answered, and there is always someone there, you do not need any FDN.

~~
Gene at GHTROUT.com

 

[Triton101]

try short hunt on the phone, it just hunts up the keys

HUNT 000
LHK 5 (or whatever)

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[Zeddal]

I have "X" out the FDN value and still had some issues over the weekend, now I am changing the HUNT to the 000. Just not sure what keeps the phone from picking up all the time. Had one person tell me they called in at least a dozen time with no issues, another could not get in using the O for attendant issue no matter what.