Attendant Consoles - Trunk Group Elimination

[AJ9U]

At our corporate HQ, we have a publicly listed main number for general inquiries and other business. This number is in the middle of a DID block, and it has been removed from that block. The telco routes calls to that number over 10 CO trunks. All other calls to numbers in the DID block are sent to us over a group of four ISDN PRIs.

During the day, calls to the main number are presented to four consoles whose LDN0 is the same as the last four digits of the main number. At night, calls go to a Call Pilot menu. The NITE DN of the CO trunks is an ACDN whose NCFW is a Call Pilot access number. In Call Pilot, the ACD NCFW DN is a service DN pointed to the menu. That menu plays a night recording saying our offices are closed and allows thru-dialing to extensions on the system.

In our effort to trim costs, one option that was suggested was to eliminate attendant console trunks and move the main number back into the DID block, which will reroute calls to the ISDN PRIs. If we do this, what changes will we have to make? I think it should be as simple as changing the ACDN to be the DID DN of the main number. Are there other changes which will be needed? Will calls be presented to the console as they are now? It will increase traffic on the PRIs, but based on traffic studies, we don't think that will noticeably impact service. Are there other issues to examine or gotchas?

 

[GHTROUT]

If they move those tele numbers (or actualy, they just have to move the main number) to the PRI, and the last four digits remain unchanged (i.e. is the same as the LDN0), it will just start to work without any changes to the PBX.

Another way is to just add another LDN with the number that ports from the COTs.

CallPilup will need tro know what the new LDN is.

Going the ACD NCFW route is fine too...just make sure the service in CP knows the numbers.

--
GHTROUT.com - Help for Nortel Meridian/CS1000 System Administrators
--