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Attd pickup
- Thread starter sk1053
- Start date
You can administer TAAS by assigning a code on feature access codes and an alert port on console parameters. I have an analog port assigned to a light which flashes when calls come in, users then dial the fac and pick up the calls. So, set up your alert device, either a ringer or a light either of which you can get on the cheap; 'cha feature' should be page 3 for the trunk answer any station access code and finally; 'cha cons' for Ext Alert Port(TAAS).
- Thread starter
- #4
Here is what the CD says about Attendant Queue Backup.
DEFINITY ECS allows you to configure your system so that you have backup positions for your attendant. Attendant Backup Alerting notifies backup telephones that the attendant needs assistance in handling calls. The backup telephones are alerted when the attendant queue reaches the queue warning level or when the console is in night service.
To enable your system to alert backup stations, you need to administer the Console Parameters screen for backup alerting. You also need to give the backup phones an attendant queue calls feature button and train your backup users how to answer the attendant calls.
To configure the system to provide backup alerts and to setup extension 4345 to receive these alerts, complete the following steps:
1. Type change console-parameters and press RETURN.
The Console Parameters screen appears.
2. In the Backup Alerting field, enter y.
3. Press ENTER to save changes.
The system will now notify anyone with an attendant queue calls button when the attendant queue reaches the warning level or when the console is in night service.
4. Type change station 4345 and press RETURN.
The Station screen appears.
5. In one of the Button Assignment fields, enter atd-qcalls.
The atd-qcalls button provides the visual alerting for this telephone. When this button is dark (idle state), there are no calls in the attendant queue. When the button shows a steady light (busy state), there are calls in the
attendant queue. When button shows a flashing light (warning state), the number of calls in the attendant queue exceeds the queue warning. The backup-telephone user also hears an alerting signal every 10 seconds.
6. Press ENTER to save changes.
Now you need to train the user how to interpret the backup alerting and give them the Trunk Answer Any Station (TAAS) feature access code so that they can answer the attendant calls.
This states it should work when there is a call in queue OR the console is in Night Service. I have never tried this but according to the documentation it should work.
Just a side note: Phoneman2 do you really work on Definity PBX'es or is you advice geared to Rohm or some other switch?
DEFINITY ECS allows you to configure your system so that you have backup positions for your attendant. Attendant Backup Alerting notifies backup telephones that the attendant needs assistance in handling calls. The backup telephones are alerted when the attendant queue reaches the queue warning level or when the console is in night service.
To enable your system to alert backup stations, you need to administer the Console Parameters screen for backup alerting. You also need to give the backup phones an attendant queue calls feature button and train your backup users how to answer the attendant calls.
To configure the system to provide backup alerts and to setup extension 4345 to receive these alerts, complete the following steps:
1. Type change console-parameters and press RETURN.
The Console Parameters screen appears.
2. In the Backup Alerting field, enter y.
3. Press ENTER to save changes.
The system will now notify anyone with an attendant queue calls button when the attendant queue reaches the warning level or when the console is in night service.
4. Type change station 4345 and press RETURN.
The Station screen appears.
5. In one of the Button Assignment fields, enter atd-qcalls.
The atd-qcalls button provides the visual alerting for this telephone. When this button is dark (idle state), there are no calls in the attendant queue. When the button shows a steady light (busy state), there are calls in the
attendant queue. When button shows a flashing light (warning state), the number of calls in the attendant queue exceeds the queue warning. The backup-telephone user also hears an alerting signal every 10 seconds.
6. Press ENTER to save changes.
Now you need to train the user how to interpret the backup alerting and give them the Trunk Answer Any Station (TAAS) feature access code so that they can answer the attendant calls.
This states it should work when there is a call in queue OR the console is in Night Service. I have never tried this but according to the documentation it should work.
Just a side note: Phoneman2 do you really work on Definity PBX'es or is you advice geared to Rohm or some other switch?
- Thread starter
- #7
I followed the instructions you posted and set the queue warning level to 1 and backup alerting to yes but when I programmed the phone with an atd-qcalls button no light appears when there are calls in queue. At least it seems like tehre is a possibilties. Maybe I'll call Avaya to see why their instructions for this kind of setup aren't working.
Thanks Phonepd!
- Thread starter
- #8
I found out then when the one call comes in to the ATT CONSOLE then the atd-qcalls does not flash but if a subsequent call comes wjile the first hasn't been answered then the light flashes. The call-warning threshold is set to 1 in the Console Parameters Screeen so the system must be set to see the second call as the first in queue. It's disappointing as I'd like someone to have the option to pickup the reception phone if it is unmanned for a brief period of time rather than using a hunt-group where the call is directed to them where they have no choice.
- Thread starter
- #10
Well w use the night service feature between 18:00 and 08:00 hrs and this routes to a VDN/vector which plays an announcement. If we engage night service we would be routing calls to this vector during the day which isn't what we want. Appreciate the input Maxg!
- Thread starter
- #12
120 trunks across 3 trunk groups. I've seen the filed in the reunk group for night service but how do inbound calls use this service(time of day). What kicks it in. As they is already a tab for handling incoming calls on the trunk group form. thanks
You can assign a destination, I'm not sure it will take a VDN (I don't do vectors) but if not it could be an extension that covers to a VDN. Then you would assign a trunk-ns button for the trunks pointed to your console. I assume that some of your 120 are for DID and don't even go to the console so you probably don't have to do it for all the trunks but if you did you would have to assign a trunk-ns button for each of the three trunks.
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