ATT circuit disco help

[heathersue]

Hi everyone,

I had a ATT circuit in one of our locations and the circuit was purposly physically disconnected about year ago but never cancelled, so we just kept paying for it all this time . Obviously it had no usage on it and we didnt really need it so we asked ATT to disco, which it did last week. Now surprisingly, one of warehouses that also has ATT can't call that location anymore on the main number. It happened at the same time. Anyone know how this can happen? Is it that the calls could somehow be routed to the disconnected circuit and then when ATT saw they could not complete the call they forwarded it to another line or something, and now that the circuit is gone ATT doesnt know what to do? Any ideas? Thanks!!!

Heather

 

[sostek]

AT&T has to be the absolute worst for business telephony. Their purchase by SBC isn't going to make it any better.

They lump all sites under one account. So more than likely they disconnected more than just your PRI. Call and raise hell with their tech folks.

 

[RTMCKEE]

You could have had some remote call forwarding set up on a DID block that was pointed to the disco'ed line. Once the line was cancelled, so was the RCF on the DID block. (had this sort of thing happen to me)

RTMCKEE

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[manandmyth]

Did you happen to have an SDN setup one time with AT&T and does this site with the disco use another carrier? If so, you may have a forced routing problem with them.