Aspect RTA reports and Avaya CMS versions

[sojourner65]

I've posted this in the Apect forum, but I think you guys know everything so your input would be appreciated!

We recently upgraded to a new Avaya CM and CMS v14.

Unfortunately we are no longer able to run our Aspect RTA reports (TCS-RTA Interface version 3.4.1) which were previously sent data by our CMS v11.
Aspect no longer support the older version of eWFM that we run which is 6.1. We are not able to upgrade to the newer version at this time.

My question is - is there any way we can send data from CMS v14 so that Aspect eWFM 6.1 thinks it's coming from v11 and make our RTA reports work again?

 

[europe]

yep... AVAYA PSO can "upgrade" your TCS RTA interface.
Which bassicaly measn the install the software on your R14 CMS.
If you tell them you want the same format in the reports that are on the R11 they should be able to do that.
If possible put a modem on the R11 so they can dail in an see what was on the box it should be okay.

Might be so that Aspect RTA isn not able the show more thean 20 skills per agent

regards



Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

 

[sojourner65]

That sounds really promising - I'll pass this on to the relevant people and see what they make of your advice. There have been hours of calls between Aspect and our ACD / CMS maintainers, unfortunately I wasn't part of the conversations so not sure if this was discussed with anyone.

Thanks for your help!