We are using WP9. One user, on a Windows NT 4.0 box, is having problems printing to a HP LaserJet 5000. When he prints using Arial at 10pt, the text comes out all squished. If the Arial font is changed to size 10.5, the problem goes away. It seems to happen only to the 10pt size. If the same document is printed from another computer, Windows 98 or another NT 4.0 box, it prints fine.
I have removed and reinstalled all of the Arial fonts. I have exported the Arial font from a computer that can print the documents and installed them on his box. It still won't print. The error seems to be isolated to his box. I have also removed and reinstalled the LaserJet. This didn't help.
Short of totally reformatting the computer, does anyone have suggestions?
Thank you for your help.
Brenda Sherrod
Network Administrator
Alliance Architects, Inc.
I have removed and reinstalled all of the Arial fonts. I have exported the Arial font from a computer that can print the documents and installed them on his box. It still won't print. The error seems to be isolated to his box. I have also removed and reinstalled the LaserJet. This didn't help.
Short of totally reformatting the computer, does anyone have suggestions?
Thank you for your help.
Brenda Sherrod
Network Administrator
Alliance Architects, Inc.