ARCSserve v11.1 for NW - Submission Error

[rfnelson]

I've pulling out what little hair I have left fighting a problem with submitting backup jobs in AS11.1.

When I try to submit a new job using AS Manager (BrightStor ARCserve Backup r11.1, build 3060), I'm getting the following dialog:

"An error occurred while submitting the job.
BrightStor ARCserve Backup Job Queue Error. (4294967295)"

I've searched CA's documentation and web site for this error, and other terms, but have had no luck finding out what might be wrong.

I have no problems submitting server backups to our single tape drive, or copying across the network to a backup folder on another server. The only difference I can see is I'm setting up this job to backup a workstation. (Actually, the same workstation that is running AS Manager.)

Any thoughts/ideas/troubleshooting tips would be appreciated.

TIA,
RF Nelson
***

 

[rfnelson]

Problem solved... it was necessary to go to the AS NDS objects and add my admin user object as both a user and an operator. Did this on both the queue object and the server object.

RF Nelson
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--
RFNelson

"What was that?"

 

[CharleyShep]

Helpful hint: Since those objects are not properly set up in NDS, they appear as question marks - at least on NW5.1, sp7, with eDir 8.7.3. The only way to make these changes is using Console 1 at the server console. The changes can be made under the "Other" tab by opening up the appropriate item and adding the user.

Charley Shepherd