Arcserve 2000: E6300/E3855 with HP 1/9 vs80

[flatfour]

Since purchasing a Compaq DL320 with Compaq SCSI III adaptor and HP 1/9 DLTvs80 (and Arcserve 2000) I've had nothing but problems.

I've seen other posts similar to this, where the tape will erase ok, but then not back up; the ideas there have all been tried with no luck.

I get the following errors:

20021018 210308 TAPE E6300 Windows NT SCSI PORT Error[ABSL:3050 CMD:11h] SCSI Command Retry.

20021018 210308 128 E3855 Unable to position media. (MEDIA=test15, EC=NO DATA DETECTED)

There is more detail in the tape log, mainly about I/O errors that cannot be retried and marking slots as bad.

I have verified with Tape Tools and others that there are no issues with the hardware, but it takes about a half hour of mounting and dismounting, stopping and starting the tape engine to get the thing to get past this and back up, which then runs ok.

I've got SP4 and the device update patch installed as well as latest SCSI drivers, and the tape drive is disabled in device manager as recommended in another post (this seemed to work for about a week!)

Any further suggestions would be very much appreciated, and if anyone from CA is reading I've tried to raise support tickets three times on the with no response back.

Thanks

 

[Cyklops]

I have seen this in a similar configuration
( Compaq Server / HP 1/9 vs 80 ). We first replaced the Compaq SCSI controller with an adaptec 29160 as there are known issues with the Compaq SCSI, but we were not able to fix it until we installed ARCserve on another machine.
After that it ran like a charm.

regards

 

[flatfour]

Cyklops

Are there known issues with <all> Compaq SCSI? I ask because the card I have is based on an Adaptec 29160 chip, and it replaced an HP card based on the same chip that stopped the server booting!

Cheers

 

[Cyklops]

I''m sorry, the guys from HP's techsupport didn't tell me more than that and to try an Adaptec controller.

regards

 

[flatfour]

I have also since posting found a new device patch (15th Oct) which may help.

(

http://support.ca.com/Download/patches/asitnt/QO28915.html)

Thanks again

Bob Clarke
Mott MacDonald UK Ltd

 

[gfaleiro]

I have the same problem, maybe you can resolve this going to this address, my problem was resolved. This is related with your DL320´s SCSI controller.

http://www3.compaq.com/support/reference_library/viewdocument.asp?dt=3&source=EX030310_CW01.xml

Best wishes