Hi.
Well. AR is a bit limited, but you can do a basic ticket report and select a page break between tickets and have the colums on the left side of the page.
Or what I like to do best is to export to a file and use my own delimiter instead of comma because there could be commans in a problem description. I chose a tilde ~
Then open the file in excel and it wil ask for a delimite and you can enter ~.
IMHO, you can set up quite a nice report with totals, heading and graphs in excel.
You can also turn on the record macro feature and also design a ticket layout report to help automate all of it.
You could then hang the macro on a button labled something like 'export a ticket'.
Good Luck.