Appointment Notifications a day late

[beerhunter2]

This has just been happening within the last month or so, but some people are getting their calendar / meeting notifications a day or two late.

I don't know if this is happening company wide, but a number of people have let me know that this is an issue with them lately.

All desktops running Windows XP Pro, SP2, and Office XP (2002).

Does anyone know what could be causing this?

Help! I've fallen and I can't reach my beer.

 

[zbnet]

Check PC timezones, and daylight saving time settings. Obviously check PC clocks as well.

Also, check Outlook - it has its own time zone settings (Tools, Option, Calendar options, Timezone), complete with its own tickbox for auto daylight savingntime adjust.

If all of that is correct, you could try running on affected clients Outlook with the /cleanreminders switch.

 

[beerhunter2]

Thanks for the info and suggestions zbnet.

I have checked all servers, and my PC for timezones and daylight saving time settings. PC clocks are set at login to correspond with DC.

I have checked the time zone settings in Outlook on my PC.

All of these settings were OK.

I have also run Outlook with the /cleanreminders switch on my PC.

I then tested with a new appointment for yesterday, and am still waiting for the notification to appear. Not good.

Do I need to check every PC on the network, and run Outlook with the switch on them too? Is there any other solution to this problem? Could any of the Windows 2000 server patches (applied January 14) have caused this?

Help! I've fallen and I can't reach my beer.

 

[zbnet]

Okay, you could also try a /resetfolders switch on your Outlook, this sometimes sorts this out.

 

[beerhunter2]

Well...seemed to work for 1 day, but the very next appointment I set up came up a day late again.

I've set up appointments for Monday and Tuesday of this coming week, so we'll see how they turn out.

Help! I've fallen and I can't reach my beer.

 

[zbnet]

Okay, so we're homing in on the problem. It sounds like some corruption in the Calendar folder of the mailbox.

My advice would be to export the contents of the Calendar folder to a PST (ExMerge can do this, or via the Export option of the file menu on Outlook), then delete the Calendar folder, and recreate by starting outlook with the /resetfolders switch. Then reimport the PST with the Calendar contents in it.

[The bit above that says delete the Calendar folder - this can't be done within Outlook, becayse Outlook knows this folder as a 'special' folder. You either need to access the mailbox using the old Exchange client, or use the ffolder utility from slipstick to delete the Calendar - see this link

http://www.slipstick.com/addins/gallery/index.htm#ffolder

]

 

[beerhunter2]

Thanks again zdnet...But, my thoughts are that this problem is on the Exchange side, and not on the Outlook side. I only say this because (as per my original post) the same problem is happening on multiple mailboxes.

Also, would I not get the same results that you suggest, of deleting the Calendar folder, by uninstalling and then reinstalling Outlook?

I will try what you suggest here, and let you know what I find, but I am a bit scepticle.

Help! I've fallen and I can't reach my beer.

 

[zbnet]

Urm, if Outlook is being used in corporate mode, then it is accessing folders on the Exchange server, so deleting and reinstalling Outlook will have no effect whatsoever.