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Application works for administrator, not for users !!!!!

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SenTnel

Technical User
Dec 9, 2003
45
DO
Hi!

I'm running Win 2003 Server Enterprise, and Citrix MetaFrame XP FR3 on a dell PowerEdge 2600 server.

This is the mystery:

We use an application named MapInfo MapX that is very delicate about it's license. It happens that once you install the application you cannot reformat the hard drive because you loose the license (US$500.00). You can also loose the license if "the system time had been changed".

If you need to reinstall your applications all we can do is delete the files on the C:\ Drive without formatting. We just did so, and reinstalled all the software again. Everytihing works just fine, when you log as the administrator.

Here is the problem: When I create the users, and log in as a user the software for MapX somehow "reset" and says that the license had expired. But only for the other users, the administrator still can use the software without any problems. No matter if logs in on the system console or access the system from another client.

I don't know if when every other user logs in some setting change (for that user) such as system time, or hardware Id, (which by the way is the security parameter for the software to either expire the license or allow the usage). The users can access all the other software normally (office, acrobat, macromedia MX Studio, etc.), but not MapX.

Any suggestion? Idea? I'm I missing some setting like multiuser, or multitasking or some security issue?

I forgot to mention that it has always worked fine, for all the users, more than 20 at the same time using the very same application. The strange part is that it only expires for the users, but not for the administrator.

Thanks,

Desperate,

SenTnel
 
I'd check the vendor's website for a knowledge base or forum specific to that product. Hopefully, someone here may have wrestled with this item before and can help you. Best of luck!
 
Hi SenTnel,

We have kinda banged our heads on this one. I think a call to the vendor is worth a shot, if they are charging that a license you are entitled to some suport, I would reckon. There are some apps that just won't work well in a Citrix environment.

Please keep us informed on this one tho.

[blue]Arguably the best cat skinner around ! [/blue]

Cheers
Scott
 
Problem solved!

Permissions on the registry! ...

thanks.


 
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