AODN number does not hunt on station keys 4

[NoUa]

I having trouble with a AODN that forwards on busy to a STA DN but, on the next incoming call it does not hunt up the keys on that station. Customer reports number just rings and rings but no answer.

Does any one have an idea as how to resolve this.

Thanks

 

[EddieDuece]

What's the LHK set to? Post the TN...

 

[NoUa]

Hi EddieDuece,

Here is the information that you requested.

TYPE ATT_DATA
CUST 00
OPT AHD BBIN BIXA BLA
DNX IC1 ITG IDP XLF XBL
FKA MWUD LOA
REA SYA ATDA
ATDN 0
NCOS 5
CWUP YES
CWCL 1 2
CWTM 2 8
CWBZ YES YES
EFLL 0
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 30
AODN 5555
SPVC 00
SBLF NO
RTSA RSAD
SACP NO
ABDN NO
IRFR NO
XRFR NO
IDBZ NO

DES 3904
TN 07 0 00 00
TYPE 3904
CDEN 8D
CUST 0
KBA 1
FDN
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA GRLA CRPA STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 000
LHK 2
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0

Thanks

 

[acewarlock]

We need the other half that you left off.

 

[NoUa]

Sorry, here it is again.

DES 3904
TN 07 0 00 00
TYPE 3904
CDEN 8D
CUST 0
KBA 1
FDN
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA GRLA CRPA STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHA FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 000
LHK 2
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 5555 0 MARP
CPND
NAME FRNT DSK
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 55561 0 MARP
CPND
NAME FRNT DSK 2ND HUNT
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCR 55562 0 MARP
CPND
NAME FRNT DSK 3RD HUNT
XPLN 27
DISPLAY_FMT FIRST,LAST
03 SCR 5800 0
CPND
NAME CONCIERGE
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 58580 0
CPND
NAME CONCIERGE 2ND HUNT
XPLN 27
DISPLAY_FMT FIRST,LAST
05 SCR 58581 0
CPND
NAME CONCIERGE 3RD HUNT
XPLN 27
DISPLAY_FMT FIRST,LAST
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 OVB
11 SSU 0000
12
13
14
15
16 MWK 6500
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23 SCC 0002
24
25
26
27
28
29
30
31
DATE 27 SEP 2006

 

[jamie2]

Your LHK is set to 2, so it will only hunt up to key 2. Is it at least hunting up that far?

If you need it to hunt to Key 5, then change your LHK prompt to 5.

 

[EddieDuece]

Try FBA in the cls, not sure if you need it but LHK set to 5? What is the DN in question here?

 

[jamie2]

NoUa, this is not related to your issue, but here is some suggestions for the users CLS that may make them happy.

Give the the following.

IRA - Incoming Ringing Line Preference, they don't have to hit the key.

OLA - Outgoing Line Preference. They will not have to hit a key.

AHA - Automatic Hold. If they are on another line, they can press the next ringing line and it will automatically place the other call on hold.

TDD - It will provide them the caller ID of a second call ringing in.

Just a couple of suggestions to make the user happy!

 

[johnpoole]

remove fba.. forward busy allow can do strange things and it's only used if forward to 0 is denied in the cdb

john poole
bellsouth business
columbia,sc

 

[EddieDuece]

JP, he is set to FBD...

 

[johnpoole]

thanks

john poole
bellsouth business
columbia,sc

 

[johnpoole]

with hta and lhk set to 2 if the call is not hunting i would start doing traces to find where it is blocked.. or in my case i would remove the lhk and make key 0 1 and 2 mcr 5555.. then the blocked hunt will not mater

john poole
bellsouth business
columbia,sc

 

[NoUa]

Hi,

A little more information. When a call comes in on prime DN 5555 (AODN from attendent) customer reports that the next caller hears ringing but no ones picks up. Front desk clerk reports that second line doesn't flash or ring, so it seems like the station is not hunting correctly. This only happens when a call is from the attendent on a overflow condition. If you where to call the number direct (sta to sta or DID) hunting feature works. Customer only wants hunting to the second key.

Thanks

 

[acewarlock]

FBA will send all DID calls to to that set to the ATTN if the DID number id busy.

 

[johnpoole]

use the mcr's, the overflow does not want to follow the hunt.. disable the set, nul keys 0 1 and 2.. then add then back as mcr's... that user will get 3 flashing lights for each call... two ways of doing the same thing..

john poole
bellsouth business
columbia,sc

 

[NoUa]

Hi All,

Thanks to every one for your input, trouble resolved. Thank you, John.

 

[EddieDuece]

Oh yeah.....so you gonna tell anyone the fix here 18 posts later!!

 

[NoUa]

Sorry,

Fix was programing MCR's on sta that answers calls after hours.

Thanks again

 

[EddieDuece]

That John Poole gets em all!! Nice job JP.