Anyone use Continuant for maintenance?

[customcracka]

We're thinking of switching from avaya to continuant for our maintenance. Is anyone else in here using them? Any experiences?

 

[mikeydidit]

I did a Google search at the top of the page for continuant and it came back with two hits. Neither one of them good. You may want to see for yourself.

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[AvayaTier3]

Continuant has some very good people working for them. They provide very good support. I personally know several of the tier 3 folks. Many of their engineers worked with AT&T, Lucent, and Avaya and have many years of experience.

Mikeydidit, you ought to look at who posted those two articles you read and the two that made somewhat negative comments. One of them works on Merlins and has not logged in here in over 3 years.
I would not put a lot of stock in what either post stated without some particulars about the issues.

customcraka, you should get several more opinions from actual customers of Continuant, before making a decision. I have heard that Continuant is a very good maintenance provider.



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[mikeydidit]

Brett, I would also do the same thing before choosing someone as a maintenance provider. I would ask the sales person you are dealing with for a list of contacts they do provide maintenance for. Call from the bottom up for best results.

As for the two articles, i just posted what came up. Had their been those two bad ones with 100 good ones, i would have posted that.

Have a good weekend all. Almost beer thirty...

"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[customcracka]

Thanks for the info!

 

[RickB19]

We've had Continuant support for our Avaya G3siV11 for a little over 2 years. I've always found them to be very reliable and on top of things. I get emails and phone calls whenever there are alarms. When I have a question, I call them up and usually get transferred to a tech on the same call. I've not yet had to call them about an equipment problem but I feel pretty confident that they would take care of it to my satisfaction. If you have any specific questions, please post them here and I'll try to answer them.

 

[3408phonegod]

I also give Continuant high marks and their cost is very reasonable. I've had two issues with my switch in the two years we've been using them - one was the third recurrance of an issue that Avaya hadn't been able to fix in a couple of trys. Continuant fixed it in 15 minutes. Other issue resulted from somthing stupid I did to the system and they figured that out in under a half hour. I just added a "critical spares kit" to my maintenance contract for about $61/month (14 cards and a power supply).

Their people are top notch and extremely responsive. I have a "personal" rep who "answers" the phone and rounds up people quickly to answer questions.

I give them an "A" overall and certainly an "A+" for value.

 

[demanding]

I would not give them an F, but certainly not an A. They are pretty good...not great. We have a few issues that took months for anything to be done and on several occasions, they had to "break in" to things they did not have access to...this also was time consuming. Lately things have been quiet for us, so our demands are less, but I'm still not wowed and would prefer either a Business Partner or Avaya for maintenance. Continuant offers a huge cost savings though, so if it's all about the money, go there.