Anyone ever see a Mute button on a 9640 not work?

[TheChaun]

I had a user on a conference call with two other outside individuals (using InterCall for conferenceing). She put the phone on mute so she could discuss something with another individual and one of the parties said they heard background noise/interference, the other person said "Yes, we hear you Jane (the person muted)". Needless to say, the user is now worried that the mute button wasn't functioning properly and they heard her talking. The mute button was clearly lit and in operation. Upon testing this after her call I could find no issue with it. Personally i think it was just background noise or crosstalk on one of the other individuals lines but better to be safe than sorry. I have a support ticket open with Avaya but I thought I'd post this here and see what you all had to say.

Has anyone ever experienced this issue?

Thanks,

 

[1a22ip]

Try checking this on the 1st page of the station form: Mute Button Enabled? y

Thanks
ED

1a2 to ip I seen it all

 

[TheChaun]

Thanks but thats not the issue. The mute button is enabled. I tested it after she had the issue. It was working properly.