Any opinions on Crystal Decisions Technical Support?

[RexHeadlong]

Hi, all.
Maybe this is not the right place for this. If so, sorry.
Does anybody have any experience with Crystal Decisions Technical Support? I am trying to justify the purchase of a tech. support 5-incident pack, and our purchasing dept. want some kind of assurance that it will save us money in the long run.

Can anybody render an opinion on their tech. support department? Are they sharp, or a bunch of idiots, or somewhere in between?

Any opinions would be helpful.
Thanks!

 

[Bratfry]

I will tell you my experience..... and it totally depends on you get. But thats true with all technical support today. Its no better or worse than other package support. Gary

 

[RJFost]

I've been working with CR since it first bundled with VB. The times I've had to break down & call Crystal Decisions (nee Seagate) Tech Support, I've found them to be incredibly helpful, patient & supportive. During the CR 5.0 -> 6.0 upgrade fiasco (*shudder*), I stayed on the phone with one poor fellow for almost 4 hours, late on a Friday afternoon. He hung in there until every issue, question, problem or philosophical difference was put paid to.

You might also considering picking up the Osbourne &quot;Crystal Reports <version> Complete Reference&quot;- probably the best in-depth book out there.

 

[RexHeadlong]

Thanks for the info.

I do have the Osbourne book. It helps somewhat, but I am using VC++ instead of VB and there seems to be a dearth of examples or support for VC++.