Dyoung1773
Technical User
I have an Avaya S8710, a Mosaix PDS and CAS issue that is driving me crazy.
The PDS is reporting that calls are completed and a message was left, The PBX, CAS and my 800 service provider see no record of a completed call.
Avaya tells me that the problem is on that the 800 provider is not sending answer supervision. However when we have agents make follow up calls they get through and are able to complete the call, and it is reflected in our CAS and Vendor records.
My out bound trunk groups for the dialer have “receive answer supervision” set to yes. Is there somewhere else I need to look in the PBX to make sure that I am capturing all the data?
I am still convinced that this is a campaign issue with my PDS, but I want to cover all of my bases.
Has anyone else run into this problem?
Thanks for any info you can provide on this one.
The PDS is reporting that calls are completed and a message was left, The PBX, CAS and my 800 service provider see no record of a completed call.
Avaya tells me that the problem is on that the 800 provider is not sending answer supervision. However when we have agents make follow up calls they get through and are able to complete the call, and it is reflected in our CAS and Vendor records.
My out bound trunk groups for the dialer have “receive answer supervision” set to yes. Is there somewhere else I need to look in the PBX to make sure that I am capturing all the data?
I am still convinced that this is a campaign issue with my PDS, but I want to cover all of my bases.
Has anyone else run into this problem?
Thanks for any info you can provide on this one.