Hi,
On 'No Answer' serveral telephones go to an ACD queue.
In daytime the call is answered via an ACD agent.
In nighttime the ACD goes NCFW to voicemail where the close announcement is played if the caller dialed the ACD queue.
Problem is when individual phone is dialed in night time call goes to ACD and NCFW to Voice (Meridian) Mail where 'unknown number, you will be connected to ATT' is played.
Is there any way to play the ACD VM close announcement if an individual phone is dialed?
I don't want to put all 150 sets in the VM VSDN table though.
On 'No Answer' serveral telephones go to an ACD queue.
In daytime the call is answered via an ACD agent.
In nighttime the ACD goes NCFW to voicemail where the close announcement is played if the caller dialed the ACD queue.
Problem is when individual phone is dialed in night time call goes to ACD and NCFW to Voice (Meridian) Mail where 'unknown number, you will be connected to ATT' is played.
Is there any way to play the ACD VM close announcement if an individual phone is dialed?
I don't want to put all 150 sets in the VM VSDN table though.