Announcement Boards

[rtsoi]

I am having an issue with Announcement Boards.

All the announcements I recorded on one board seemed to have disappeared (no backup). When I dial the annce directly, I get a busy signal. When dialing the VDN, i get disconnected immediately. When dialing the FAC to record the annce, I get reorder.

I thought it was a bad board and replaced it but it didn't resolve. I thought maybe it was a bad slot but the CM still recognizes the board and shows all my announcements still in there but Time Remaining and Size are all 0. The board was nowhere near capacity before this.

Second issue, I moved the original board from above to a new slot and it works and I can record announcements and everything.

However, there are times when I call it through the VDN and I get dead air and disconnect. If I call back immediately, it works.

This seems to happen when I dial early in the morning or late at night so I'm thinking could the board be inactive for a long time and just won't respond till someone calls once?

Also, this new slot recognizes the board but, under list integrated-annc-boards the time remaining doesn't change and the size is still 0 even though I have several announcements recorded.

Using list configuration all, the board shows all ports as "u".

 

[AvayaTier3]

Announcement boards have been around for many years.
tn750, tn750B, tn750C, tn2501AP HWxx FWxx - which do you have questions about? Please supply full hardware information.
What is your hardware platform? What is your Definity/CM software version?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[kyle555]

CM 6.3.15 was withdrawn for messing up VAL boards, it's been replaced by 6.3.15.1 for that reason.

 

[rtsoi]

TN 2501

G650

CM 7

 

[kyle555]

swversion pls
bug 13677

https://downloads.avaya.com/css/P8/documents/101023883

It's in 7.0.1.1.0 and fixed 7.0.1.1.1

 

[rtsoi]

R017x.00.0.441.0

 

[kyle555]

that doesn't say what patch you're running.

 

[rtsoi]

Is it in here?



Operating system: Linux 2.6.32-573.18.1.el6.AV2.x86_64 x86_64 x86_64
Built: Feb 26 08:15 2016

Contains: 00.0.441.0
CM Reports as: R017x.00.0.441.0
CM Release String: vcm-017-00.0.441.0
RTS Version: CM 7.0.1.0.0.441.23012
Publication Date: 25 June 2015
VMwaretools version: 10.0.5.52125 (build-3227872)

UPDATES:
Update ID Status Type Update description
--------------------------------- ------------ ----- ---------------------------
00.0.441.0-23012 activated cold 7.0.1.0.0-FP1


KERNEL-2.6.32-573.18.1.el6.AV2 activated cold 2nd Kernel SP for 7.0

Platform/Security ID Status Type Update description
--------------------------------- ------------ ----- ---------------------------
PLAT-rhel6.5-0030 activated cold RHEL6.5-SSP0030

 

[kyle555]

Here's the psn -

https://downloads.avaya.com/css/P8/documents/101029617

https://downloads.avaya.com/css/P8/documents/101014491

It's only load 23169 supposedly that's supposed to have the bug
So, you're running 7.0.1. The problem was supposed to only be in 7.0.1 service pack 1 - which is 7.0.1.1.0, and corrected in patch 1 to service pack 1 of feature pack 1 - which is 7.0.1.1.1

I'd still patch it if I were you if you know your VAL boards and they're doing unexplained things.

 

[rtsoi]

Thanks

I'll try it