Annoucement on Group repeating

[twiSSt]

Hello -

I have a hunt group with queuing and announcment turned on, the caller hears the first annoucement at 10 seconds, then hold music and then in 20 seconds the second annoucement and the third in another 35 seconds. The last annoucement is "your estimated time to answer is 1 minute" and then they should hear hold music.

What they really hear is "your estimated time to answer is 1 minute" over and over until an agent answers the phone. Like a record skipping (for those of you that remember vinyl!)

Has anyone had this issue as well and if so what can I do to correct it?

Twist

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Everything will be OK in the end.
If it's not OK, then it's not the end

 

[TomMills]

wanna swap.

mine has threatened violent action against my xbox every night since we moved in together in nov.

 

[tlpeter]

Yeah right you are sad
I am rebuilding one the rooms here (i am having a break)
Drilling holes in wood right on top of my head


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

tlpeter, try a workbench it's much more comfortable and less dangerous than using your head

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

I should have said right above my head
What is the difference with programming an ipoffice at a very annoying customer ?


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[twiSSt]

Final update - recieved a call late Friday afternoon, letting me know that the repeating message had resurfaced.

While doing some other software upgrades this weekend, went ahead and rebooted the system and all seems to be working now.

Twist

===========================================
Everything will be OK in the end.
If it's not OK, then it's not the end