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Annoucement on Group repeating

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twiSSt

twiSSt

Programmer
Mar 25, 2004
282
US
Hello -

I have a hunt group with queuing and announcment turned on, the caller hears the first annoucement at 10 seconds, then hold music and then in 20 seconds the second annoucement and the third in another 35 seconds. The last annoucement is "your estimated time to answer is 1 minute" and then they should hear hold music.

What they really hear is "your estimated time to answer is 1 minute" over and over until an agent answers the phone. Like a record skipping (for those of you that remember vinyl!)

Has anyone had this issue as well and if so what can I do to correct it?

Twist

===========================================
Everything will be OK in the end.
If it's not OK, then it's not the end
 
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When I removed it nothing changed, yes I did save and make live - been burned by that before, actually have a note stuck to the edge of my display as a reminder.

Twist

===========================================
Everything will be OK in the end.
If it's not OK, then it's not the end
 
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If you removed it it should not have given you the ETA at all, just a message that operators are busy. Did you delete everything in the start point? If you did it sounds like it is hitting a different group or something.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
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The only thing I can find different on the three groups that use the queuing is one of them is set to Normalize queue length. Don't know if that makes a difference or not.

Twist

===========================================
Everything will be OK in the end.
If it's not OK, then it's not the end
 
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Run dbgtrace to be certain of the call flow. Could be routing to a overflow group or who knows what.
 
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Are you absolutely sure that this is the only voicemail server, cause if changes made to the callflow don't affect what callers hear your either working offline or looking at the wrong server.

If its a 4.2 VMPro [you still didn't answer any of the basic questions about your system] run Help | About to see IP Office system the VM server is connected to. In IP Office Manager set the Voicemail Server address on the System | Voicemail tab.
 
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Did you check every ETA box, it looks like one of the ETA boxes the "Next" is connected to the begin of the same ETA box.


y1pzZTEUdok1vrI5cLb3FdPX4PgTPlSONkb5WPjz0x50etSujaMSmhdRCbOx9vASnrRNzzXv0IxNQA

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________
 
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CarGoSki - the calls are routing correctly

sizbut - yes I am looking a the correct server, not working offline or anything like that - see previous post for basics - IPO 4.2.11 VM Pro 4.2 ( I might have neglected to add the version before) On the System | Voicemail tab it is set to Centralized VM and I cannot modify the IP.

bas1234 - There is only one ETA as described above, it's not connected to anything after it.

Notserinstone - not yet, but will do ASAP


Twist

===========================================
Everything will be OK in the end.
If it's not OK, then it's not the end
 
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So this on an SCN then? Do you have any name clshes on huntgroups?

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
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Yes it is SCN and no name clashes on the huntgroups. The other location only has one Group - Main333 and the location in question has three groups that route calls to our customer service team. Of those three I can confirm there is one behaving as I have described and maybe one other, although I have been unable to duplicate it on the other two myself.



Twist

===========================================
Everything will be OK in the end.
If it's not OK, then it's not the end
 
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Does sound like the system has it's knickers in a twist then. Try a reboot if that does not work build a test group and start points with an identical setup and route to that and see if that works, if that does not a re installation may be in order as you may have a corrup install.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
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I would build a new group and vmpro call flow and reroute ICR to the new. I would leave the old in place until after you have the new working.

You have some apparent corruption.
 
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The huntgroups announcment is not the only thing repeating :)

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
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?Which system has its voicemail set to "Centralized"?

and please please stop drip feeding the information. It was 17 hours in before you owned up to being in an SCN. Fault finding relies on information, even information that may initially appear irrelevant.
 
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Update - The issue seems to have cleared itself, no reboot, no changes.

I have contacted the vendor and requested the Tech to have a look.

Thanks to all for your help as Avaya is fairly new to me. If the tech finds anything I will report back for future reference.

Twist

===========================================
Everything will be OK in the end.
If it's not OK, then it's not the end
 
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was the call flow in use when you made the changes?

i hope so. otherwise i might have to follow notsetinstones lead
 
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Maybe the vmpro machine had a bad day ?


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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Well I'm about to have a good day, the Mrs just bought me Gears of War 2 and a crate of lager and she's off out tonight...sorted...Sad but sorted :)

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
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The Tech who did the install thinks the VM pro machine was cranky, maybe it wants to play video games and drink lager too!

Twist

===========================================
Everything will be OK in the end.
If it's not OK, then it's not the end
 
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