I have a customer with a 500 runing 4.0.10, they have several Analogue Cordless handsets. occasionally when an incoming call is answered on a cordless they press R and the caller is cut off instead of being held. this is not user error as i have been and tested it and seen it myself. in system status the call just drops. i upgraded it from 4.0.5 but no change, i would guess this happens about 1 in 20 calls. all the analogue control data is set to eng so i dont want to play. any ideas?
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Analogue handset R button disconnecting
- Thread starter IPcruiser
- Start date
Escorthosis
Technical User
It looks as if your analog cordlesshandsets use a flashhook time that is very close to the maximum of the IPOffice in eng locale (25-350ms)
So look if you can alter (lower) the flashook time on the cordless base stations.
If this is not an option on those basestations then
set a higher flashook time on the specified extions.
System\extensions\analogtab uncheck the 'use system defaults' box and set the max time to 500 or 600 and try again.
So look if you can alter (lower) the flashook time on the cordless base stations.
If this is not an option on those basestations then
set a higher flashook time on the specified extions.
System\extensions\analogtab uncheck the 'use system defaults' box and set the max time to 500 or 600 and try again.
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