Analog lines not hanging up in VMpro

[johnnybrian]

Hello All!

I have a 500 with 4 analog city lines in it. I made my incoming call route, so that when people call these numbers, they get transferred to a voicemail PRO module, saying "welcome to company" .

Here is the problem; If a caller decides to hang up his phone while hearing music or speak from the vmpro, the voicmeail doesnt hang up the analog line! This means that very soon after morning telephone traffic, all 4 lines are busy and cannot be hung up! The only way to hang these lines up, is to reset the IPO.

Is this a limitation in the handling of analogue lines, or am i doing something wrong?

Thanks

 

[mattKnight]

>Is this a limitation in the handling of analogue lines

Kind of...

analogue lines do not have disconnect supervision by default.

Your line provider can enable disconnect clear, (when remote end hangs up - drop loop current on the line for a predetermined length of time) The IPO can detect this loop current drop and then clear down the call correctly.

You need to ask your line provider for this service to be enabled, and what the value is - BT for example will usually use 800ms. In the line tab for each anlogue line, make sure that disconnect clear is ticked and that the disconnect clear time on that tab is set to about 150ms less than the time set by the line provider.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[johnnybrian]

Hi Matt!

Thanks for the explanation! Ill give my Ukranian Telco a call....im screwed...

 

[mattKnight]

>Ill give my Ukranian Telco a call....im screwed

Unless you speak fluent Ukranian, I reckon you are truely screwed. It is hard enough getting BT to get this right, and I speak the same language (or am supposed to anyway)

Good luck!

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[amriddle01]

I didn't know you were from Pakistan Matt

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[johnnybrian]

Well, Ukratelecom (as they are cleverly called) did not have this information, and the guy actually said that the only guy who had the password to the citys PBX was on vacation...thats...what im up against....

ill post progress in this case, if any....

 

[TomMills]

I didn't know you were from Pakistan Matt"

controversial

0118999 88199 9119725..3

 

[amriddle01]

It's no different than asking if he's from America In fact I think most UK call centres are India come to think of it !!

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[johnnybrian]

controversial" << yeah, but kinda funny :O)

 

[Westi]

try having english as a second language and calling there.
NOT FUNNY, well at least not if you want to get your poblem taking care of.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[amriddle01]

What's your native tongue then Westi?

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[johnnybrian]

Well live in France, so i know what you mean Westi...

 

[Westi]

German is mine, but live in Canada since '99, still don't speak french yet (shame on me in this bilingual country :-( ) and will probably not get to it in this livetime but I can get by reading it.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[TomMills]

they arent in india, they are in woking. so you think you have called india, they didnt take the call centre over there, they brought the call centre workers here....



0118999 88199 9119725..3

 

[Westi]

Bell Canada has recently put their call centre to India and "slimmed down" their canadian call centres with the result that you get asked a list of questions that are totally unrelated to your problem and then get a ticket number and when the techs from Bell call you back you have to tell them again what the problem actually is as they just didn't get it. Has probably more to do with the fact that they are absolutely technically challenged but the language problem makes it just more aggravating.
I found out that when you pick the french language option you get to the Montral call centre and they speak english way better ;-)

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[johnnybrian]

Okay back to topic; got the paramter from the proder (700 mseks. ) I put 700 on disconnect clear on the line, but still no go. Every time i call to the line, and get the vmpro and hang up before the transfer, the lines doesnt disconnect until after about 3 minutes....

What can i be doing wrong?

 

[mattKnight]

In the line tab for each anlogue line, make sure that disconnect clear is ticked and that the disconnect clear time on that tab is set to about 150ms less than the time set by the line provider.

So you need to set the line parameter to 550ms ish

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[johnnybrian]

No change what so ever! Still voicemail keeps the call for about 3:10 minutes.

 

[mattKnight]

Reduce it further then

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Westi]

maybe they send the disconnect signal after 3 minutes, it might be on Russian time and the Ukraine doesn't like that.
If you have someone on site with a voltmeter have them monitor the line and watch for the dropped voltage when the caller hangs up.

Joe W.

FHandw., ACS

If you can't be good, be good at it!