Analog Ext Can't Call Out

[commresources]

I have a Merlin Magic at a Hospital with 4 016 T/R cards and about once a month an ext will have steady dial tone and not able to call out. We can power down the system and clear the problem but I am wondering if any one has had this problem and if there is a fix other than power down. The problem will happen in any of the 4 cards. Can I reseat the 016 card with the power on and maybe clear the trouble?

 

[tdaugirdas]

If you have a lot of single-line phones connected to the system - when the system has heavy use - you may be running out of available TTR's (Touchtone Receivers). TTR's are used by each single-lien phone making/receiving a call and by voicemail (for any transaction) - so it is esay to run out. You may also have one or two "bad" TTR's. I would count up how many you have total - and compare them to the number of single-line phones and voicemail ports. You may need to add additional modules that have TTR's.

An easy check is to look at the processor error log - and see how frequently you are getting "All TTRs Unavailable" errors. Every error = one call or voicemail transaction that failed. I would also test all of the TTR's to make sure you have no "bad" ones. Unless you are running the newer Magix processor software - the processor will not automatically busy out a "bad" TTR. Every time the system picks a "bad" TTR = a failed call or voicemail transaction - and these will not show up in the processor error log.

So - you have two things to check out.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[1043]

Here a couple of paths to the same problem you have. Is the extension one of the last ports on the card?(13,14,15,16)

http://www.tek-tips.com/viewthread.cfm?qid=953056&page=1

http://www.tek-tips.com/viewthread.cfm?qid=807358&page=1

 

[tdaugirdas]

I'd still check the processor error logs for "All TTR's Unavailable" errors. If ALL of your 016 T/R cards are the 617F34 model - then yes - there is a known problem with the older motherboard style - and what "1043" is saying may apply. The problem ports involved are usually the top four and sometimes the bottommost port. Doing a reset thru maintenance will cure the problem for a while - but it always comes back. The cards can be fixed - but the fix involves swapping out multiple chips and a jumper wire or two.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[commresources]

Thanks for the information I will have some things to check out. Don