Aloha POS Printer Error. HELP PLEASE!!

[alkawsi]

Hello everyone,
I have Aloha POS in my restaurant. I have recently changed the internet provider from Cbeyond to Comcast. I have fixed all the terminals and they work as before. I only have one problem which is the printer in the Bar. whenever i log on to any terminal, this message occurred " Warning: Errors have occurred. Please Check. BAR Printer is Jammed or Cover Open"
I have checked the printer; and it is not jammed nor the cover is open. I also have checked all the cables and wiring =.
the Printer is Epson TM-T88IV M129h.
There is an option in the terminals under my number, which I can reset all the printers. I do not want to reset them because I am scared that all go bad.
Please help.
Thanks you guys.

 

[eburks]

If you have an identical printer on any terminal in the store I would try swapping them with each other and see if the trouble follows the printer or stays at the terminal it is attached to.

Other than that swapping out a known good cable can help you troubleshoot the cable (maybe you did that) (it can be a much shorter cable for a quick good/bad test)

I will assume you are using serial printers (1-1/2" wide 25pin plug with RS-232 stamped in the metal below the plug) These would either have cables that match the connector for some short runs or adapters that fit the printer and adapt it to an 8 pin network jack (rj45) much like a telephone jack. These are used for short and long runs using bulk cat5 network cable.

If your printer does say RS-232 it is possible that almost "any" epson printer with the rs-232 stamped into the metal could be used to do the "swap printer" test. There are a ton of variations here but I don't know of any damage you could do by swapping 1 RS-232 (serial) for another

Will the printer print or are you just getting the error?


FYI "the reset"
The reset all printers is for printer reroutes. Most reroutes happen automatically when a printer goes down but you can do them on purpose. Like if you wanted to test a kitchen printer without sending an order through you could reroute a terminals printer that you are on (we'll call it t1 receipt) you can reroute t1 receipt to the kitchen printer (we'll call it T3 u220b) it would show up in the printer routing screen as
t1 receipt ----------> T3 u220b
Then you could do a report of all employees clocked in from the terminal that you are on and it would print in the kitchen instead of the usual t1 receipt printer

If you have no reroutes then all printer names on the left side of the ------------> will be the same as on the right side

Hitting that reset will just turn any reroutes like the one we did in my example back to what they normally are (the same on both sides of the arrow)

 

[posrescue]

Did you try a printer swap as outlined by eburks? Did you try putting the problematic printer in the place of an identical working printer?

Are there any error lights on the printer?

Will the printer self-test? (power off, hold the feed button, power on with feed button depressed, release the feed button. it should print a test string showing the printer internal settings)

Is the printer plugged in directly to a terminal or is it plugged into building wiring (plugs into a jack in the wall). If there is not a problem with the printer itself that error usually means there is a communication (wiring) issue.