alohaakamai3
IS-IT--Management
I think I know what's happening here, I just don't know why or what to do about it.
The short version: Credit cards are being processed via Internet, with a back up modem that is configured, but has been long since disconnected (due to no longer having a phone line). Everything works fine until it comes time to batch the credit cards, and they are getting some rather cryptic messages that essentially amount to NO CARRIER.
The Fix: Stopping and restarting EDC from the EDC interface seems to allow it to batch fine on the two times it's happened so far.
My theory: I noticed in a completely unrelated issue on other systems, when EDC was forced to switch over to backup dial up processing when the Internet stopped working, it would not switch back to Internet processing until you manually stopped and started EDC.
As there is no longer a modem hooked up, this would explain the NO CARRIER message. Unfortunately, I wasn't onsite to actually see if it did try to use the modem when the error was occuring, so my theory is questionable.
The other problem with my theory is that there have not been complaints of the Internet not working or cards not going through. That doesn't mean it hasn't happened, it just means I don't have any info saying it has.
Has anyone ever heard of anything similar? The problem started out of no where and has occurred two days in a row and I suspect it will happen a third. They do seem to send up batching the following morning, so it could be that the NIC is going to sleep or something like that... but nothing satisfies the explanation of why it started happening all the of the sudden.
The short version: Credit cards are being processed via Internet, with a back up modem that is configured, but has been long since disconnected (due to no longer having a phone line). Everything works fine until it comes time to batch the credit cards, and they are getting some rather cryptic messages that essentially amount to NO CARRIER.
The Fix: Stopping and restarting EDC from the EDC interface seems to allow it to batch fine on the two times it's happened so far.
My theory: I noticed in a completely unrelated issue on other systems, when EDC was forced to switch over to backup dial up processing when the Internet stopped working, it would not switch back to Internet processing until you manually stopped and started EDC.
As there is no longer a modem hooked up, this would explain the NO CARRIER message. Unfortunately, I wasn't onsite to actually see if it did try to use the modem when the error was occuring, so my theory is questionable.
The other problem with my theory is that there have not been complaints of the Internet not working or cards not going through. That doesn't mean it hasn't happened, it just means I don't have any info saying it has.
Has anyone ever heard of anything similar? The problem started out of no where and has occurred two days in a row and I suspect it will happen a third. They do seem to send up batching the following morning, so it could be that the NIC is going to sleep or something like that... but nothing satisfies the explanation of why it started happening all the of the sudden.
