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Aloha backup / redundancy version 5.3
- Thread starter Micros888
- Start date
you have 21 days w/o the hasp key installed.- Thread starter
- #3
You can install the hasp key on the terminal.
1. If you key is usb, you can plug it in to the terminal's usb plug.
2. If your key is parallel you will of course need a parallel port on the terminal.
3. You will need to install the Hasp drivers on the terminal.
Run this program with the key installed.
You can browse the Aloha directory on the master terminal and look for dated subdirectories for the past day's. These are you daily sales your master terminal stores until you take your terminals out of redundancy. From the dates you can tell hao many day's have been in redundancy.
What happened to your server, and why would it take more than a few days to get it repaired?
1. If you key is usb, you can plug it in to the terminal's usb plug.
2. If your key is parallel you will of course need a parallel port on the terminal.
3. You will need to install the Hasp drivers on the terminal.
Run this program with the key installed.
You can browse the Aloha directory on the master terminal and look for dated subdirectories for the past day's. These are you daily sales your master terminal stores until you take your terminals out of redundancy. From the dates you can tell hao many day's have been in redundancy.
What happened to your server, and why would it take more than a few days to get it repaired?
- Thread starter
- #5
i am in process of in negociations to install another system and need some time and if i can get two more wks that i will be all set ....the main cpu loads and than just freezez therefore i had to go on the redendency mode ..any other thoughts to buy time ....best regards
- Thread starter
- #7
You can always delete your trans.log and start with another 21 days, but your previous sales will be gone.
Besides, how does it take someone so long to repair a pc? This story sounds a bit strange.
MegabyteCoffee.com
Besides, how does it take someone so long to repair a pc? This story sounds a bit strange.
MegabyteCoffee.com
- Thread starter
- #10
many thx that helps a lot the trans log file , should i do it before it grind or after and it will be on the master terminal and just to make sure i dont screw up which folder am i searching in ....working on another pos and need some time to decide thx again
alohahello
Technical User
how bout you go buy a pc and i will build you an alohaboh server from scratch?
- Thread starter
- #12
That makes absolutely no sense. Going from one POS system to another just for PCI? The costs and going through the configuration and posssibly hardware versus upgrading a version of an existing POS doesn't even come close to making financial sense.
And besides, just having an application that got its PCI certification doesn't automatically make you PCI compliant either.
So, there has got to be another reason this location is going to Micros, and the person posting is most likely not the decision maker for the company.
MegabyteCoffee.com
And besides, just having an application that got its PCI certification doesn't automatically make you PCI compliant either.
So, there has got to be another reason this location is going to Micros, and the person posting is most likely not the decision maker for the company.
MegabyteCoffee.com
- Thread starter
- #14
i had to upgrade terminals and a new cpu which is close to what micros is offering not to mention a yearly 24hrs service for only $750 vs aloha offers three different service options techs don't know much except to put the system in redundancy which is ok but the Credit card creates an issue and once you recover the file it creates an accounting nightmare, i love aloha and am willing to give about due to the aloha service so i had two chooses , stay with aloha and upgrade the hardware and software or pay a little more and deal with MICROS which the service level is great and they are plug and play when it comes to terminal switch etc etc....i recently started working with micros and have more one of my locations to see how they response which is impressive...we want our staff including managers to focus on guest and not managing the pos ....hope you get the picture any way any thoughts on ..
translog file as need to buy some time .
should i delete it before if grinds and what folder am i looking at at on the master terminal.....disregard my typos as on blackbery n have fat figures...have a great holiday
translog file as need to buy some time .
should i delete it before if grinds and what folder am i looking at at on the master terminal.....disregard my typos as on blackbery n have fat figures...have a great holiday
I have 500+ restaurants, and recovering credit cards NEVER causes a problem. Must be something setup incorrectly. But recovering from redundancy or offline credit cards should never cause a problem. If it does, it's probably a simple configuration issue that is easy to fix and never was.
Why would you need to upgrade terminals or backoffice PC to go from version 5 of Aloha to version 6? Unless they can only run Windows 95/98, that would be the only reason (Which means they were probably about 10 years old and time to replace anyway). If someone told you any other reason you needed to upgrade then that is not correct. -So if your hardware is ancient crap, then the cost justification would balance out, but just to fix your problems, no way.
And the PCI compliancy; The software won't make you PCI compliant just because the software passed it's certification.
You can delete a trans.log any time you want. Grind has absolutely nothing to do with it. Grind just creates grind DBF files for reporting.
The moment you delete the trans.log, your sales goes to zero since it is like starting a new day.
MegabyteCoffee.com
Why would you need to upgrade terminals or backoffice PC to go from version 5 of Aloha to version 6? Unless they can only run Windows 95/98, that would be the only reason (Which means they were probably about 10 years old and time to replace anyway). If someone told you any other reason you needed to upgrade then that is not correct. -So if your hardware is ancient crap, then the cost justification would balance out, but just to fix your problems, no way.
And the PCI compliancy; The software won't make you PCI compliant just because the software passed it's certification.
You can delete a trans.log any time you want. Grind has absolutely nothing to do with it. Grind just creates grind DBF files for reporting.
The moment you delete the trans.log, your sales goes to zero since it is like starting a new day.
MegabyteCoffee.com
It would be best if you copy the trans.log to a safe place first in case you want the information later or wish to merge the two trans.log files.
MegabyteCoffee.com
MegabyteCoffee.com
- Thread starter
- #17
- Thread starter
- #18
aloha rep blames every thing to windows op as when i upgraded from version 4 tp 5 they had me sign a waiver stating that they are not responsible if it doesn't work as they just wanted to get as much as then can get and their response to all was the operating system, instead of keep a client happy they just don't care , unfortunately they lost aprox three of my locations (25 terminals ) plus more to switch and they just dont get it....best regards
Sorry to hear that.
Sounds like another low-quality reseller issue. I don't blame you for finding a product that will give you better service.
When I hear stories like this, it makes me cringe, because Aloha is actually very stable and easy to support. When a reseller drops the ball like that, I feel bad that someone else doesn't get the benefits from the system that I do.
In my position, I know my size helps and contract ensures the level of service I get, and I do not use the reseller channel. But, don't get me wrong, there are good resellers out there too.
MegabyteCoffee.com
Sounds like another low-quality reseller issue. I don't blame you for finding a product that will give you better service.
When I hear stories like this, it makes me cringe, because Aloha is actually very stable and easy to support. When a reseller drops the ball like that, I feel bad that someone else doesn't get the benefits from the system that I do.
In my position, I know my size helps and contract ensures the level of service I get, and I do not use the reseller channel. But, don't get me wrong, there are good resellers out there too.
MegabyteCoffee.com
- Thread starter
- #20
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