Hey All, does the Ignite web client have the ability to offer an agent a "forgot password" option? We are not tied to AD so the forgotten passwords are becoming a big issue. Helpdesk having to call technicians all hours of the night. Most do not have full blown access to YSE, so another tech is woken up. Any help/ advice for user self-assist or limited access role for technicians to just reset employee passwords would be great! Thanks! 9.4.2.0
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Allowing Agents to reset Ignite password
- Thread starter uvcav1
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TheMaskedMagician
Technical User
Sorry, there’s no such option.For this very reason, we have opted to use CloudLink for some of our customers who needed this feature.
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- #3
Thanks for the reply, I was afraid of that. Unfortunately, we have more users than Cloudlink supports at this time. I hear Mitel is coming out with a more robust Cloudlink soon.
TheMaskedMagician
Technical User
We all hope so! (re CloudLink)
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