All Circuits Busy

[oldclyde]

I have an Audix Intuity 5.1-15 Rel 5 that every so often will give a recording "All circuits busy, returned to previous activity. For help, press *H". There are several "tenants" in the voice mail and it happens on them all. It happens after an auto attendant answers and then you dial an extension or press a digit (to dial an extension). Would busy ports cause this? There are 12 ports. I tested each port and they all take calls ok. Is there a report or something that will tell me if all ports are ever busy?

 

[adminman3]

Do the AA destinations have coverage paths? Are these paths busy, thus telling the Audix that they are not available?

 

[oldclyde]

Yes, all destination stations have their own coverage paths. And it does not happen to any particular station all the time. I was at 1 of the "tenants" this am and when their AA answered, I pressed 5 (which corresponds to x1507) and it worked fine several times and then I got the recording several times. It isn't just to a single station or anything like that. It appears to be random, at least as far as stations are concerned. That is why I was wondering if there was any way to check when all 12 VM ports are busy.

 

[98Converter]

From your Intuity Main Menu, go into Voice System Administration, then System Monitor, this will tell you which trunks are in-service, busy, etc...

Also tells you allocations - so you can see if 1 trunk is taking more calls than others, and vice-versa.

This may help narrow it down.
Chris

 

[oldclyde]

I did that and all 12 ports were within 2 calls of each other. When I was looking at it, they all had between 25 and 27 calls. I called in repeatedly while I was watching and it cycled through each port. They all answered calls.

 

[orypecos]

U can also do "list measurement load day" to see if all the ports have been busy at any one point. But the Intuity does need another port to transfer back off of the Intuity. It uses the same port that the call came in on and does a "switch hook flash" and sends the call back to the PBX. So look at the each station in the pbx that connects to the Intuity and see if "switch hook flash" is yes.

 

[oldclyde]

Found it! The VM ports were all in tenant 20 except for 1 of them. For some reason it was in tenant 1. Tenant 20 has permission to access all 20 tenants, but tenant 1 can only access tenants 1 and 20. There are stations in tenants 2-6. Each time port 10 (the only VM port in tenant 1) would answer a call, it wouldn't be allowed to transfer to anybody but tenant 1, hence the recording. Changed it to tenant 20 and trouble went away. Thanks for the help.