Alert Manager - Unable to send emails

[lbiniker]

We have 9 BrightStor ArcServe servers and for some reason 7 of them decided to stop sending the email alerts after the backup job. The Alert Activity Log gives the following errors:

Failed to Send Email (80040700)
Failed to Send SMTP (80000002)

The test message works fine. If I create a new job with new alerts, it works fine. I have deleted the job and re-added it and that didn't help.

I have been unable to find any information on those specific errors.

Any suggestions would be appreciated!

Thanks!
Lynne

 

[davidmichel]

See my reply to the same question under
Computer Associates: ARCserve back-up

By the way is it just me that gets bugged by seeing the same question opened more than once?

 

[sandyboy]

80000002 = no smtp server name

Set the alias name to be unique

2.try the command:
"TELNET smtpserver 25" this should work
having VirusScan installed, check if disabled the following item in
Virus Scan console:
- Access protection, prevent mass-mailers worms from sending mail, port 25 >>> ( if MCAFEE is installed )
3.few more check
- check the Server name in the SMTP settings
- check the SMTP server service (started)
- check the Firewall settings (if configured)

cheers
Sandy

 

[speshalyst]

Hi,

Have you changed the mailbox that is used to send alerts.
80040700 is usually pointing to an ambiguous mailbox..

On the BAB server, open a command line.

type
Nslookup
set
Now look for Mail Exchanger = xxxxxx.xxx

set this value on the SMTP server.

So it Shall be Written!
So it Shall be Done!!