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Agent Desktop going on "Not Ready" automatically

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Dammy12

Dammy12

Technical User
Joined
Mar 12, 2019
Messages
34
Location
CA
Hello,

ACCS Agent Desktop Being forced into "Not Ready" state once there are calls queued to agents' skillset.

If no calls, Agent desktop does not automatically go on Not ready.

Please what can i do to resolve this issue?

Thanks in advance.
 
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