Adjusting Volume

[RTMCKEE]

Okay - I've got an issue here at the call center where agents are complaining that they cannot hear. For get the fact that there are 300 active agents sitting in room with 20' ceilings, and 3' cube walls.

It was my understanding that adjusting the gain in a negitive number increased the volume. Is that correct. Ive adjusted the voice recieve level under change termial
for 6400 sets. It was originally 0, I've adjusted it to -10.0 (see below). They continue to complain it is hard to hear. Am I adjusting the volume the correct way?


PRIMARY LEVELS
Voice Transmit (dB): +2.5 Voice Sidetone (dB): -11.0
Voice Receive (dB): -10.0 Touch Tone Sidetone (dB): -25.0
Touch Tone Transmit (dB): +1.0

RTMCKEE


CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[SF0751]

Are they using noise-cancelling headsets? We have similar physical setups, and the complaints went away after we changed out headsets for the agents (I like the Plantronics H141N, with 6416D+M phones and HIC-1 connectors).

Susan
"'I wish life was not so short,' he thought. 'Languages take such a time, and so do all the things one wants to know about.'"
- J. R. R. Tolkien, The Lost Road

 

[RTMCKEE]

Susan - No they are not noise cancelling, and I know that would help. I just made a large increase in the volume setting on the system when they complained the volume go worse. I was trying to verify that I'm "turning up" the volume not the other way around, since it seems like negitive numbers are backwards.

RTMCKEE

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1