Adjusting volume on received calls

[mmcalli]

I have a situation where a group of inbound agents are complaining about the volume, sound pressure not quantity, (although they often complain of that too :>), of their calls. They need to have the customer repeat items too much. I've reviewed documentation on the issue but the digital loss plan table under country options doesn't make sense. Some details:
US location (country code 1)

Incoming trunks are ISDN-PRI

Running Definity V8.2

I don't have the Custom Loss Plan software turned on.

They're using Callmaster VI's and have adjusted the volume to max on their screen phone applet.

Agents are using Mirage (on the ear) headsets--Supra would improve this I know but would like to find an adjustment instead.

Agent stations are set to Loss Plan 2

Any insights would be appreciated.

 

[SF0751]

We had the same issue with our CallMaster VI's - the only solution was to order all new headsets. The new headsets all had noise-cancellation feature on them.

Good luck in finding a solution. Susan
Under certain circumstances, profanity provides a relief denied even to prayer. - Mark Twain