ActiveX Viewer Problem

[jflmeing]

We are using Crystal Reports with the ActiveX viewer. When new clients try to run the Web reports, they are not be prompted to download the ActiveX viewer plugin. I have checked the permissions on the IIS server and the IIS Management Console. Everything appears to be correct.

Does anyone have any suggestions?

Thank you,
Jennifer Fleming

 

[LV]

Are they able to view the report or they just see a grey screen? Not getting prompted in either case?

1. If they don't see the report

If you're using RDC, then it migh be this:

in the SmartViewerActiveX.asp find this line after the <OBJECT> tag:

CODEBASE=&quot;/viewer/activeXViewer/activexviewer.cab#Version=8,0,0,224&quot;>

and make sure that the relative position of your SmartViewerActiveX.asp is matching the shown path to the <viewer> virtual directory.

2. They see the report but no prompt to download

Your client might already have Smart Viewer installed(maybe from some oldest version). In this case they need to remove it and next time the prompt will show.